Administrative Assistant in OceanWatch at Marriott Vacations Worldwide

Date Posted: 1/13/2021

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

CORE WORK ACTIVITIES

Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all guests according to company standards, anticipates and address guests’ service needs. Communicates with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others. Complies with quality assurance expectations and standards. Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications. Stands, sits, or walks for extended periods or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Performs other reasonable job duties as requested by Supervisors.

Policies and Procedures

• Maintains confidentiality of proprietary materials and information.

• Protects the privacy and security of guests and coworkers.

• Follows company and department policies and procedures.

• Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

• Performs other reasonable job duties as requested by Supervisors.

Guest Relations

• Addresses guests' service needs in a professional, positive, and timely manner.

• Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust.

• Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• Anticipates guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible.

• Thank guests with genuine appreciation and provides a fond farewell.

• Assists other associates to ensure proper coverage and prompt guest service. Communication

• Answers telephones using appropriate etiquette .

• Speaks to guests and co-workers using clear, appropriate and professional language.

• Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.

• Communicates efficiently with others to effectively exchange information.

Working with Others

• Supports all co-workers and treats them with dignity and respect.

• Develops and maintains positive and productive working relationships with other associates and departments.

• Partners with and assists others to promote an environment of teamwork and achieve common goals.

• Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality. Physical Tasks

• Enters and locates work-related information using computers and/or point of sale systems.

Documentation/Reporting

• Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc. Computers/Software

• Transmits information or documents using a computer.

• Enters and retrieves information contained in computer databases and software to update records, files, reservations.

• Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software. Office Equipment • Transmits information or documents using mail, or fax machine.

• Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals.

Safety and Security

• Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor. • Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Other Duties:

Inventory control, Update Department Financial Check Book, Monthly Accruals, Track and Update Reporting Tools for Asgard, Prepare (Graphs and Power Point Presentation) of results for Department and Building Communication Boards, Prepare Power Point Presentation for Department Business Needs (Goals, Initiatives, Strategic Planning and News Letter), Prepare Contracts for Review Liaison for Vendors, Associate and Managers, File and Data entry for EOR/FLS audits, Ensure vendor logs are kept up to date (Hot Work Permits, LO/TO binders, Orkin), Update New Hire Training Binders.



Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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