Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

OVERALL RESPONSIBILITIES:

Contact MVC owners, MVC non-owners & 47 Park Street Members via inbound and outbound calls to schedule virtual sales presentation appointments. Exceed minimum production requirements set by management. Assist with other marketing activities as required.

WORKING RELATIONSHIPS:

Reporting to:             Assistant Marketing Manager – Telemarketing / Director of

Marketing

Interfacing with:        Telemarketing Team Leader

                                    Telemarketers & Activators

                                    Preview Department

                                Sales Executive

                                 Owners/ Referrals

ESSENTIAL JOB FUNCTIONS:

• Contact owners, Members and prospects to offer Virtual Sales Presentations for European MVC resorts or 47 Park Street
• Ensure eligibility of clients for sales presentations checking qualification criteria is met including where relevant attending together with their partner / spouse & agreement on the gift for staying on the call for the required length of time.
• Send confirmation letters to client booked on appointments
• Re-confirm appointment the day / morning before, and ensure client understands how to use the ‘Teams’ system for the appointment
• At the time of the appointment join the meeting before and host the client / hand over to the Sales / Member Executive
• Resolve any issues relating to the attendance of the client at the appointment (i.e. no show, cxl, no partner, refusal to stay for the required time)
• Manage the appointment schedule for the SE’s assigned to virtual tours
• Maintain a client contact log and reservation details on GoldMine or other required system as lead tracking system
• Exceed minimum production requirements set by management
• Actively provide service which exceeds our guests’ expectations
• Manage all call-backs on a daily basis pro rata
• Obey all departmental and procedural rules
• Use standard templates and generate appropriate guest correspondence where necessary

As required

• Sell holiday preview packages to guests via inbound and outbound calls to likely prospects
• Contact owners to build relationships and request referrals / offer packages when available
• Complete bookings by obtaining flight details
• Qualify all potential purchasers of holiday previews
• Complete verification and compliance calls as requested

Other

Perform all tasks in a timely manner ensuring all deadlines are met. Perform other related tasks as assigned by management. Comply with MVCI and Marriott International polices and procedures. Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times. Maintain an attitude and commitment to provide excellent service to all customers and associates.  Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers. Maintain computer systems knowledge (Windows, e-mail, Word, OTM, Marsha etc) Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture