Team Leader Member Services ( Japanese ) at Bangkok Owner Services Office with Marriott Vacations Worldwide - Career Site

Date Posted: 2/17/2018

Job Snapshot

Job Description

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Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.


Job Summary


      Monitor Associate calls to ensure quality service. Organize and provide information to employees on issues related to vacation ownership, including informing others of policy and procedure changes. Receive, record, and relay messages accurately, completely, and legibly. Promote awareness of brand image internally and externally. Assist management in training, counseling, and motivating and coaching employees. Monitor the performance of others to ensure adherence to quality expectations and standards.



     Follow all company policies and procedures; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.





Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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