Lead Tour Receptionist in Westin Kaanapali Ocean Resort at Marriott Vacations Worldwide

Date Posted: 1/19/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary

  • Meet and greet guests as they arrive for sales presentations.  
  • Serve as a technical expert for team members and coordinate team member schedules.  
  • Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.
  • Assign guests to proper Sales Executive and track and update reports regarding line rotation.
  • Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system.
  • Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items.
  • May occasionally assist in the childcare of children accompanying sales presentation guests.
  • Report accidents, injuries, and unsafe work conditions to manager. 
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
  • Perform other reasonable job duties as requested by Supervisors.


Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.