Customer Service Jobs - Inbound Reservations at Salt Lake City Call Center with Marriott Vacations Worldwide - Career Site

Date Posted: 8/9/2018

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.


Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, mail, internet request or in person. Identify owner reservation needs, check availability of owner occupy reservations, and find alternative dates or accommodations if needed. Verify all reservation information with callers to ensure accuracy and explain guarantee and cancellation policies. Answer owner questions about property facilities, services, and surrounding areas. Provide assistance to owners with additional travel plans and vacation ownership usage options. Resolve owner service recovery issues (e.g., complaints, reservation errors). Input and access data in computerized systems by entering correct information into proper fields. Perform quality checks to balance and address red flags in the reservation systems.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott Vacation Club Owner Services Salt Lake City Call Center currently has openings for Sr. Vacation Ownership Advisors located at 310 Bearcat Drive.

The Call Center is currently open Monday -- Saturday.

    • Monday - Friday 6:50 a.m. - 6:20 p.m.**
    • Saturday- 6:50 a.m. - 3:20 p.m.**
    • Receive inbound calls
    • $13.00 per hour starting pay
    • $13.50 after 90 days
    • Initial training is Monday - Friday, 9:30 a.m. - 6:00 p.m.
    • Work from home positions available upon successful completion of training and 90-days in position.  Must live within one hour of the Center.
    • Opportunity to earn incentive pay

The training class begins September 10, 2018. If September 10th doesn't work, please watch www.MVWcareers.com for future hiring efforts.

** Those working the closing shift may be required to stay until the phone lines are cleared and all customers have been helped.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.