This site uses cookies. To find out more, see our Cookies Policy

Assistant Marketing Manager - Resort in Marriott Vacation Club® at Surfers Paradise at Marriott Vacations Worldwide

Date Posted: 2/12/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary

Assists the Director of Marketing with managing day-to-day activities and aids in the development of the overall competence and performance of the marketing workforce. Assists the Director of Marketing in various activities including recruiting, selecting, training, motivating, rewarding, coaching, managing conflict, and managing the performance of marketing executives. Helps analyze data and reports in order to monitor tour flow and team/unit performance. Under supervision of and at the direction of the Director of Marketing, develops, recommends, and implements solutions to increase the number of tours generated. Builds and maintains relationships with sales management and the sales force. As needed by the Director of Marketing, communicates marketing strategies and solutions to the sales force. Assists the Director of Marketing with other duties as directed.

Candidate Profile

Preferred Education and Experience

• High School completion, or 2 years of equivalent work experience; minimum 2 years' experience in a similar position

Required Qualifications

• Proficiency in reading and writing English (additional language required for certain positions)

Willing To:

• Work in contact with the general public using strong communication and customer service skills

• Demonstrate openness to adapt to different cultural contexts based on location

• Must be willing to be flexible across shifts as required by business needs

Job Specific Tasks

Developing and Executing Marketing Strategy

• Helps develop and implement strategic plans to include budget considerations, site goals, and forecasts for appropriate activities.

Developing Programs for Generating Traffic Flow/Business

• Coordinates with marketing operations and other site marketing programs on new initiatives to increase production in channels.

• Helps develop strategies and incentive programs to meet or exceed budgeted numbers.

• Identifies trends when production is not meeting the budget expectations, and implement solutions.

Maintaining, Analyzing, and Communicating Key Reports

• As directed by Director of Marketing, uses reports on individual and team production performance (e.g., Confirmations-Experiences per guest, volume-per-guest [VPG], close rate, employee satisfaction, Regional Customer Experience Report, Site Daily Flash).

Managing Relationships External to Marketing

• Builds and maintains relationships between sales management and the marketing department to ensure there is a clear understanding of eligibility requirements or details of participation for generating tours.

• Shares marketing information and strategy with sales force.

• Builds partnerships with resort operations, hotel linkage, OPC vendors, etc., where applicable.

Managing and Developing the Sales & Marketing Workforce

• As directed, prepares for and conducts team meetings.

• Helps the Director of Marketing measure the performance of marketing executives/team leaders against goals and hold them accountable - Importance to My Job

• Provides one-on-one coaching and mentoring to team associates.

• Rewards and recognizes associate performance (e.g., way-to-go letters, personal bests, top three per channel, top VPG, attendance, special contribution, top three total packages).

• Motivates associates to increase production and performance (e.g., through contests, Special Performance Incentive Funds [SPIFs], motivational e-letters).

• Observes and identifies associate areas of strength and development opportunities (e.g., through ride-alongs, shadowing, monitoring).

• Provides on-call support to associates when not on site.

• As directed by the Director of Marketing, seeks and reviews sales and marketing best practices/publications and uses this information to train/coach associates to increase production.

• As directed by the Director of Marketing, provides information used in formal performance reviews and uses this information to create individual development plans, career paths, and promotion development plans.

• Identifies and responds to the needs/questions/issues (both work and non-work related) brought forth by team associates.

• Mediates team conflict.

• Monitors standard practices and develops amendments to standard practices as directed by the Director of Marketing.

• As directed by the Director of Marketing, delivers and coordinates various training programs.

• Helps develop and review policies and procedures pertaining to work flow, lead distribution, reward, recognition, and discipline.

• Creates an awareness and understanding of policies and procedures for conducting business (e.g., Flight Plans, Local Standard Operating Procedures).

• As needed, participates in selection processes (e.g., interviewing).

Contributing to the Management of the Enterprise

• Understands and abides by state and federal regulations around marketing activity (e.g., state marketing matrix, national Do Not Call registry [DNC]).

• Updates plans and actions to prepare for management meetings.

• Orders, stock, track, and replenish all marketing collateral and supplies.

• Performs other duties as assigned.

 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.