Foreclosure and Administration Specialist - Mat leave in MVW CORK SERVICING OFFICE at Marriott Vacations Worldwide

Date Posted: 4/12/2021

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Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Overall Responsibilities

To serve as a support to all the associates in the Financial Services   Department To provide analysis on overdue loan and maintenance fee account reports on a regular basis or as requested To ensure all revocation processes are followed and signed off and all timelines are met To work with management to establish realistic and challenging goals, and to identify any trends of errors or training needs for the associates. To use Standard Operating Procedures of the Marriott Vacation Club International, Marriott Corporation Standard Operating Procedures, and any Local Standard Operating Procedures as a guide to the standards and practices which are to be followed by all associates in this department and discipline so that questions may be correctly answered, problems may be resolved, and compliance with all laws and company policies may be insured. To understand and support the Marriott Vacation Club International Vision “To be the preferred provider of vacation ownership and personalized vacation experiences.”  To contribute to the success of the vision by being a source of influence to the vision and MVCI. To maintain a tradition and attitude of having the desire to provide excellent service to all customers and associates in the company which will, in turn, support their efforts to provide excellent service to customers and to other associates of the operation.  To respond sensitively to the needs and feelings of others, regardless of status or position; to accept interpersonal differences and to maintain rapport. To be willing to train and to instruct other members of the department and the operation by passing along skills and information to assist them in their development and advancement. To provide feedback to associates and managers for development, training and process improvement needs. To strive to become an independent associate, able to analyze problems and to formulate plans to overcome challenges.  To get work done quickly with a high degree of quality.  To make sound and logical decisions and to choose appropriate courses of action based on the parameters of the situation at hand and to use the problem-solving tools that are available through the Total Quality process. To help create an ongoing effort to improve the whole Financial Services and Customer Service Department through personal action and by contributing ideas to support the improvement effort. To understand the financial services Dept as a business and to be familiar with any profit objectives and the relationship between this departments budget and budgetary goals and those of the customer services department To assist and cover the service support role at every opportunity including the monitoring of the F/S support inbox To assist in the preparation of annual details for the management or boards of each resorts as and when requested Deal with all escalated calls Deal with all re-instatement queries and re-instatements where applicable Assist in the provision of details to the legal department and auditors as and when required Ensure all reports are signed off and filed on a monthly basis Provide updates to senior management at weekly meetings

  • II.           Working Relationships:
  • Reports to:      Senior Manager Financial Services
  • Manages:        N/A
  • Interfaces with:          Associates within CVS, CA, CAFS and CSF.  New Owner Administration, Customer Experience, IR, HR, F&A, IPSM and all MVCI associates.
  • III.        Essential Job Functions:

Review but not limited to 120+ days of all loan accounts that are delinquent, update notes and include all relevant information to ensure appropriate action has been taken. Review all maintenance fee accounts that are in excess of 440 days but not limited to and include all relevant information and notes that ensures all relevant action has been taken. To be responsible for reviewing all overdue Loan & MF accounts and ensuring that revocation/reacquisition time lines are met Responsible for ensuring that revocation process is adhered to and appropriately signed off. Monitor loan and MF payment plans as appropriate and report any anomalies back to the management team Ensure call or contact with owners is made on each level of loan collections and default resolution. Handle re-instatement requests, recommend course of action and seek appropriate approval.  On resolution communicate with owners either personally or via the Servicing teams. Provide ongoing administrative support to the Senior Manager and manager of Financial Services. Build relationships and ensure cooperation with other onsite and offsite departments. To also serve as otherwise directed or needed, to help maintain the effective and efficient operation of the financial services department and customer services departments  To assist with inbound and outbound calls and emails at all times or when required or as directed by management To take appropriate action when HOTSA forms are requested from owners To take appropriate action in relation to HOTSA’s once received from owners. This is to include updating all systems and notifying the appropriate departments and reply to the owners confirming the actions taken. To assist with all email campaigns and to deal with any queries arising out of same. Any other tasks as requested by management

  • IV.        Marginal Job Functions:
  • Assist staff with, MVCI initiatives, new programs, and changes in processes/policies.
  • Perform special projects as directed or assigned by management and other department Management.
  • V: Physical Job Requirements: As required in relation to the role.
  • VI: Other

Perform all tasks in a timely manner ensuring all deadlines are met. Perform other related tasks as assigned by management. Comply with MVCI and Marriott International polices and procedures. Be proactive and have a flexible approach to work, meeting the needs of the team and the business always. Maintain an attitude and commitment to provide excellent service to all customers and associates.  Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers. Maintain a working knowledge of all Marriott product lines. Maintain computer systems knowledge including but not limited to Microsoft office, Microsoft XP, Outlook, E-Mail, Seibel, Universe, MortagegServ, Concord, etc Proficiency in Excel and Access and to be maintained and updated as and when required Produce and present reports and presentations as required within the responsibilities of the role Work with all MVCI colleagues as a team Fluent English Required




  • VII.       Job Qualifications:

Strong and experiences background in financial and customer service Strong knowledge of personal computer programs/applications. Excellent knowledge of Excel and its applications Outstanding interpersonal skills. Solid written/verbal communication skills Fluency in English in both verbal and written is a requirement Effective organizational skills