Concierge/Marketing - Linkage Maui in MVW Corporate Headquarters at Marriott Vacations Worldwide

Date Posted: 1/21/2020

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Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Westin Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and customer service experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests at Marriott® hotel properties to promote the Westin Vacation Club Program.

What's in it for you?    

  • Hotel and resort discounts  
  • Immediate 401(k) company match up to 6%  
  • Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)  
  • Positive work environment  
  • Growth and development opportunities  

What you will do?    

  • Engage with hotel guests at lobby desk locations and provide elevated customer service.
  • Concierge Service - Provide 5-Star personalized concierge services to guests staying on property  
  • Activity Bookings: Gain knowledge of local activities to best recommend and create customized itineraries for any family
  • Schedule sales presentations and manage customer expectations.
  • Generate interest in Vacation Ownership products and book preview tours of The Westin Nanea Ocean Villas & The Westin Ka'anapali Ocean Resort Sales Galleries. Must maintain minimum performance standards for tour generation 
  • Provide the highest level of service to exceed budgeted sales presentations and volume production goals.  
  • Ensure that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about Marriott Vacation Club products and services.  

What are the requirements?    

  • Bold persuasion skills  
  • Computer skills  
  • Stand, sit and walk for extended periods of time  
  • Flexible schedule including weekends and holidays  
  • Excellent phone communication skills and/or interpersonal skills interacting with guests  
  • Service focused  
  • Detail oriented with process and follow-up  
  • Financially motivated  
  • Island knowledge, Concierge and/or sales experience preferred   
  • Job Description For Internal Candidates
    Job Description For Internal Candidates

    Westin Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and customer service experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests at Marriott® hotel properties to promote the Westin Vacation Club Program.

    What's in it for you?    

    • Hotel and resort discounts  
    • Immediate 401(k) company match up to 6%  
    • Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)  
    • Positive work environment  
    • Growth and development opportunities  

    What you will do?    

    • Engage with hotel guests at lobby desk locations and provide elevated customer service.  
    • Schedule sales presentations and manage customer expectations.  
    • Provide the highest level of service to exceed budgeted sales presentations and volume production goals.  
    • Ensure that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about Marriott Vacation Club products and services.  

    What are the requirements?    

    • Bold persuasion skills  
    • Computer skills  
    • Stand, sit and walk for extended periods of time  
    • Flexible schedule including weekends and holidays  
    • Excellent phone communication skills and/or interpersonal skills interacting with guests  
    • Service focused  
    • Detail oriented with process and follow-up  
    • Financially motivated  
    • Concierge and/or sales experience preferred   


    Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.