Part Time Sales Front Desk Receptionist Los Sueños in Los Sueños at Marriott Vacations Worldwide

Date Posted: 5/9/2022

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

POSITION SUMMARY

Work as a member of the Guest Services Department supporting several aspects of the Sales and Marketing Operation including Reception Desk Operations, Tour Desk Operations, Pre-Arrival Operations, Lobby Greeter and Arrival Experience Operations. Facilitate Sales Executive line rotation to maximize sales efficiency. Assist with research and follow up on referrals to ensure cost effective gifting process. Promote awareness of brand image internally and externally. Enter Marriott Rewards information into appropriate software for tour arrivals. Assist with research of owner reservations to ensure timely and cost effective resolution

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

             



CRITICAL TASKS


Sales Gallery Operations

  • Facilitate Sales Executive line rotation to maximize sales efficiency.  
  • Assist with research and follow up on referrals to ensure cost effective gifting process.   
  • Promote awareness of brand image internally and externally.
  • Enter Marriott Rewards information into appropriate software for tour arrivals.

Computer Skills

  • Use computer systems and software packages to input, access, modify, store, or output information 
  • Enter and retrieve data from computer systems using a keyboard, mouse or trackball. 

Guest Relations

  • Address guests' service needs in a professional, positive, and timely manner.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).


Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

  • Assist with research of owner reservations to ensure timely and cost effective resolution.
  • Comply with quality assurance expectations and standards.

Physical Tasks

  • Enter and locate work-related information using computers and/or point of sale systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
  • Protect the privacy and security of guests and coworkers.
  • Perform other reasonable job duties as requested.

CRITICAL COMPETENCIES

Analytical Skills

  • Computer Skills
  • Learning

Interpersonal Skills

  • Customer Service Orientation
  • Interpersonal Skills
  • Diversity Relations

Communications

  • Communication
  • Listening
  • Telephone Etiquette Skills
  • English and Spanish Language Proficiency
  • Applied Reading

Personal Attributes

  • Integrity
  • Dependability
  • Positive Demeanor

Administration

  • Typing

PREFERRED

 QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

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