Human Resources Manager, Singapore Sales, Marketing & Services (Japanese-Speaking) at Singapore Boon Siew Office with Marriott Vacations Worldwide - Career Site

Date Posted: 10/11/2017

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Job Summary

As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Sales, Marketing & Services) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process. Responsible for selection, supervision and development of staff in accordance with company policies and procedures.

Reporting to the Director of Human Resources, Singapore (DHR), the Human Resources Manager is responsible for the Human Resources team supporting the Sales, Marketing & Services operations in Singapore, supporting the DHR with Sales & Marketing operations in Japan or other AP locations, and the development, implementation and application of strategic planning, policies and programmes through partnership with the DHR. This includes but not limited to recruiting, total compensation, performance management, associate development and retention, handles sensitive legal matters and succession planning. Additionally, this role will oversee the site's payroll administration and develop local policies and procedures that will contribute to the success of the Sales, Marketing & Services operations and improve the overall working environment.

In performing the duties, legal regulations as well as operating procedures Marriott Vacation Club International must be complied. The focus is on proactively delivering human resource services that meet or exceed the needs of our associates and contribute to business success.

Core Work Activities

Generic Expected Contributions

  • Contributes to team, department and/or business results by performing more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
  • Responds to, solves and makes decisions on more complex/non-routine business requests with limited to moderate risk.
  • Works to enhance the organization's capabilities through effective staffing and development of others by:
    • coaching own team to collaborate with others.
    • using appropriate MVCI interviewing tools to hire the best people available from inside or outside.
    • establishing goals and delegating tasks appropriately.
    • providing timely coaching and feedback
    • making and rewarding distinctions in performance.
    • engaging in progressive disciplinary processes, when appropriate.
  • Assists more senior associates in achieving business results by:
    • identifying opportunities to enhance the effectiveness of business processes.
    • providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
    • participating in setting department operating plans.
    • recognizing and celebrating team successes.
    • achieving results against budget within scope of responsibility.
  • Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
  • Performs other duties as appropriate.

Specific Expected Contributions

Oversee the Human Resources functions supporting that Sales, Marketing & Services operations; directly managing the Human Resources Team and develop all Human Resources associates.

Strategic

  • Partner with the DHR in setting team direction and goals
  • Set departmental objectives and action plans that are strategically aligned with corporate plans
  • Maintain awareness of interrelationships between on-going activities within the organisation and subsequently plan assignments and allocate resources accordingly
  • Develop cost-benefit analyses to set priorities, choose goals or make decisions
  • Develop and use systems to organise and track information
  • Keep abreast of and capitalise on business opportunities
  • Foster continuous improvements in human resource function by analysing processes, monitoring effectiveness and recommending changes

Recruitment and Selection

  • Manages the recruiting and employment process for all Sales, Marketing & Services departments, including designing local recruitment policies, programmes and procedures.
  • Consults with senior managers and recommends and implements employment practices.
  • Trains and communicates with managers to achieve successful accomplishment of recruiting objectives.
  • Oversees the design and placement of employment advertising. To ensure the attraction, selection and retention of a diverse workforce in the most cost effective and efficient means to meet business needs.
  • Develops and implements innovative and cost effective recruiting resources via internet web sites, career fairs and recommendation programmes
  • Anticipate manpower requirements by comparing business needs with the strengths and weaknesses of existing associates.

Total Compensation

  • Partner with regional HR Leadership on the management of compensation and benefits, to ensure that all aspects of compensation and benefits are competitive and effective in attracting, motivating and retaining high quality associates.
  • Support administration of MVCI compensation packages.
  • Conduct market surveys to ensure, at minimum, alignment with industry practices.
  • Provides guidance to leadership in the use and application of compensation and benefit plans.

Performance Management

  • Share relevant, timely information to help others understand and support business objectives
  • Monitor performance appraisal processes, ensuring reviews are conducted in a fair and timely manner
  • Clearly state expectations and boundaries as well as provide necessary guidance and resources when assigning responsibilities
  • Delegate authority and responsibility to others, encouraging them to maximize their potential
  • Leverage on the unique talents of associates
  • Work with associates to identify barriers to success and develop action plans to overcome them
  • Introduce new perspectives to associates to stimulate positive performance.
  • Implements performance management based on MVCI's policies and procedures, using competencies as a measurement tool

Training and Development

  • Collaborates with regional HR Leadership to create, implement and oversee the MVCI Singapore Office Training programmes and learning systems to support individual and organisational performance
  • Support with training requirements for regional S&M organisation as required.
  • Conducts needs analysis and develops plans that outline training approaches to meet objectives, resources needed, budgets and timelines. Coordinate and, if appropriate, deliver training programmes such as new hire orientation, technical skills training and management training
  • Share knowledge, innovations and best practices with associates
  • Serve as a personal role model of the change expected of other associates
  • Tracks and reports all training and related expenses against training budget.

Associate Relations

  • Provides advice and support to management, adjudicating associate grievances and corrective action through the Guarantee of Fair treatment process.
  • Provides associate relations leadership to all associates and is responsible for partnering with managers to provide timely solutions on a variety of issues. Counsels associates/managers on issues regarding performance, communication etc. Guides managers on best practices and effective management of associates.
  • Ensures consistent, fair, and equitable interpretation of MVCI HR policies and practices, to sustain a work environment that focuses on fair and equitable treatment of associates.
  • Investigates associates relation claims; researches, interprets, and analyses local employment laws and regulations.
  • Maintain effective associate communication channels.
  • Adopt an open door policy to acknowledge associate problems or concerns in a timely manner, ensuring that associate issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources.
  • Recognise and celebrate team successes.
  • Encourage others to share their points of view
  • Actively listen and respond to associates.
  • Speak clearly and articulately with individuals and groups.
  • Deliver constructive feedback with sensitivity to others' feelings.

Policies and Procedures

  • Work collaboratively with regional HR Leadership to leverage resources and to ensure consistency with policies and procedures across regional Sales, Marketing & Services operations.
  • Implement all local MVCI policies (LSOPs) relating to all phases of Human Resources for the Sales, Marketing & Services operations.

Payroll Administration

  • Ensure wages are paid in accordance to Local Standard Operation Procedure and local legislation
  • Conduct wage surveys to ensure salaries are competitive in the market and provide recommendations for adjustments to Director of Human Resources

Candidate Profile

  • Diploma/Degree in Human Resources Management
  • Service-oriented with minimum 5 years' experience in a similar capacity in the hospitality or service industry
  • Solid functional background in general human resource management
  • Experience supporting a contact centre environment, or sales operations an advantage
  • Excellent written and verbal communication skills in English and ideally with basic Japanese; Mandarin an advantage.
  • Ability to interact with all levels of associates and management and to build and maintain excellent rapport with all levels of associates.
  • A team player with ability to collaborate with senior management, functional departments and external partners
  • Motivated self-starter, resourceful and independent
  • Strong analytical, problem-solving and decision-making skills
  • Effective conflict management skills
  • Well-organised and capable of managing multiple priorities effectively
  • Strong business integrity and holds sensitive information in confidence
  • Understands and possesses the ability to work in a multi-cultural environment
  • Good understanding of local labour legislation and workforce analysis
  • Keeps abreast of human resources trends and practices within the industry and at the geographical location
  • Proficient in Microsoft Office applications, and a working knowledge of HRIS systems.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.