Human Resources Content Manager in Orlando Office Complex at Marriott Vacations Worldwide

Date Posted: 6/23/2022

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.


Generic Position Summary


As a member of the professional staff, contributes general knowledge and skill in a discipline area (e.g. Accounting, Finance, Human Resources, Information Technology, Resort Operations, Sales & Marketing) to support team and/or department objectives.  Generally, works under close supervision or within well-established guidelines to complete routine tasks. 



Specific Job Summary


The HR Content Manager will develop and implement the internal content strategy for MVW’s Global Human Resources organization with a focus on our MVW Culture, associate and manager self-service and the associate experience. The Manager will develop and set content strategy, oversee and maintain HR content on the Company’s internal content platforms in support of developing brand, culture, and process awareness for associates and managers across the enterprise, and a clear and consistent knowledge base that support the company’s training, development and compliance objectives. This includes leading a global community of content owners and editors, maintaining overall quality control on content and design, as well as developing and implementing policies and standards to ensure effective and engaging intranet content that meets the needs of the business.


This position will also proactively source content, coordinate content creation, post content, and maintain available HR content including updating and archiving on the MVW SharePoint based intranet (The Integration Hub). The position will have responsibility for architecting how associates view information, coordinating content creation, posting content, and managing available HR for HR content across multiple SharePoint and Microsoft Teams sites.


The Manager will partner with the Brand and Digital /Global Communications Center of Excellence (CoE) to ensure that online or offline communications and tools are in alignment with MVW brand guidelines.  The position will also partner with global HR CoEs teams and regional HR leaders as a thought leader and support their content strategy requirements to associates and managers, including translation coordination support when required.  


This position will also lead and implement a strategy to transition to a new company intranet platform and ensure content strategies are socialized across the HR organization through the appropriate communication approach – user experience training, email, presentations, and Yammer. 




Generic Expected Contributions


  • Performs the following types of basic tasks:  analysis, auditing, budgeting, forecasting, programming, research, report generation, and software integration.
  • Responds to, solves and makes decisions on standard/routine business requests with limited risk.
  • Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff. 
  • Assists more senior associates in achieving business results by:
    • utilizing technical knowledge and skills to enhance business processes.
    • establishing priorities for self and, where appropriate, others.
    • allocating own time effectively to meet goals in a manner that does not disadvantage other associates or groups.
    • contributing to department/unit budget as appropriate (i.e., input, following guidelines, etc).
  • Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
  • Performs other duties as appropriate.

Specific Expected Contributions


  • Develops and implements an internal content strategy for MVW’s Global Human Resources organization with a focus on our MVW Culture, associate and manager self-service and the associate experience.
  • Responsible for maintaining the visual design, as well as the site’s navigation, layout and content.
  • Responsible for coordinating with key stakeholders, engaging and training users, and monitoring the health of the underlying technology.
  • Responsible for driving engagement of HR-driven content, encouraging adoption of collaboration tools and the provision of insightful analytics to key stakeholders.
  • Responsible for the day-to-day activities to maintain the HR content on the MVW intranet site, the Integration Hub that includes:
    • Posting of global HR content for associates, managers and HR for HR (i.e. – Recruiters)
    • Curate relevant content based on inputs from key stakeholders including global HR CoE leaders.
    • Write editorial HR content for assigned platforms and projects.
    • Support the Talent Management team with new hire/onboarding efforts, e.g. liaise with department leaders to:
      • understand the departments’ requirements, refresh timelines, and collate content.
      • edit material to meet required platform specifications, and
    • track content to ensure material is always up-to-date.
    • Coordinate creation of content as required.
    • Create new Workday system task aids for associate and manager end users, as needed.
    • Monitor, listen and respond to users, posting accurate responses in a quick and timely manner and escalate, where appropriate, to internal and client stakeholders.
    • Utilize the MVW Brand Library for designs and images in accordance with Company protocols.
    • Report on performance metrics including content views, and measure and optimize content layout and promotion accordingly  
  • Collaborates across HR CoEs for content updates and continuous maintenance of published documents available to associates.
  • Creates templates for consistent look and feel of materials (FAQs, PPT, task aids, etc.) in partnership with Brand and Digital and the Global Communications CoE.
  • Liaise and coordinate, with various departments, to create/generate HR content for the platform, i.e.
    • HR Compliance to ensure process alignment.
    • Training & Development as needed for associate task aid and video roll out as needed.
  • Coordinate translation needs with learning team and vendor for published HR documents.
  • Create and maintain Content Calendars, including writing status updates ensure the planform is always up-to-date.
  • Post relevant content / updates in accordance with the established Content Calendar.
  • Respond to comments, when appropriate, in order to foster a positive community and add value to the associate’s experience.



Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees with tact, respect, diplomacy, and confidentiality.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.




Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
  • Protect the privacy and security of employees and coworkers.
  • Perform other reasonable job duties as requested.




Physical Tasks

  • Enter and locate work-related information using computers.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.



Generic Candidate Profile


Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:


Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Technology).  College degree and/or relevant experience typically required.


Specific Candidate Profile


Education

  • Minimum of 3 years of experience managing and creating content for platforms or communities for brands. 
  • Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields.

Experience

  • Extensive experience in Windows operating systems with advanced knowledge of Microsoft Word, Excel, PowerPoint, Adobe Acrobat and SharePoint.
  • Demonstrable knowledge of the capabilities of SharePoint usage for intranet applications.
  • Strong understanding of the principles of Usability and User Experience.
  • Strong understanding and demonstrable application of the principles of Information Architecture design for intranet sites.
  • High level of comfort with social software and other web-based technologies.
  • Experience and proficiency in visual and written content creation. 
  • Experience within the HR discipline.
  • Experience with data analysis.

Skills/Attributes

  • Exceptional writing, editing, communication skills, and ability to translate those skills into online communications.
  • Very high attention to detail with strong organizational, critical thinking, reasoning and problem-solving skills.
  • Proven ability to effect behavioral change across an organization and drive adoption of new tools and business processes.
  • Ability to manage multiple tasks, meet deadlines under pressure and be flexible with changing priorities. 
  • Ability to follow-up, communicate effectively and work with all levels within an organization. 
  • Is a Team player with the confidence to take the lead on projects to support team efforts.
  • Possesses strong organizational skills and ability to manage multiple tasks developing and using systems to organize and keep track of information.
  • Must have excellent people skills with a proven ability to quickly build rapport and trust.
  • Possesses professional demeanor.
  • Integrates and balances priorities, work activities and resources for the benefit of multiple key stakeholders.

Must have demonstrated ability to self-motivate, work in cross-functional teams, and remain flexible in fast paced and changing environment.




Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
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