Front Desk Clerk in East Canyon Resort at Marriott Vacations Worldwide

Date Posted: 6/20/2021

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, reservations, assist with concierge duties, proper cash handling, and any and all reporting required as per shift checklist. The Resort prides itself on the level of personalized service we provide. Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and to always attend to our guests' needs in a professional manner.

Essential Duties and Responsibilities: Included but not limited to:



•Participate in all required health and safety meetings/classes.

  • Follow all rules and regulations set forth in the latest Employee Handbook.
  • Conduct themselves in a professional manner at all

'     times.

  • Prepare and copy check-in Info
  • Works weekends and holidays, if scheduled
  • Training of new front desk staff
  • Member Services Questions
  • Guest Complaints
  • Be present on time
  • Perform any other various duties that may be assigned by the General Manager or Assistant Manager
  • Collection of Fees and Fines
  • Report all maintenance for the store to Store Manager or make work request for maintenance.

CHECK COOLERS AND FREEZERS AND EXPiRATION DATES Check all equipment, freezers, coolers to verify that they are operating properly, and that product is frozen and cold. Icecream Novelty freezer should not be filled above the product line recommendation unless necessary.


CHECK POOL TOWELS AND FILL

Check the cupboard for pool towels. Take the dirty towels to the laundry and bring back clean towels.

POPCORN, COFFEE, ICE

Turn on the popcorn warmer and prepare to make popcorn if necessary. (2 or 3 popcorn packets on the warmers) Make one Coffee Pot full of hot water and place on the upper warmer. Make at least one Pot of Coffee. More on summer weekends. Fill the Ice Dispenser on top of the Coke Machine.

CHECK OUT DEPARTURES

From the Room Matrix, (set on today's date) Start with 10A and check-out the current dates departures.  Continue through the end of the RV pads.

PRINT NEW ARRIVALS LISTS: CONDO & RV

From Front Desk Reports

Condo Arrivals, and RV arrivals (ADD all RV Pads)

Verity if any changes have been made. If so then print the report.

PRINT REGISTRATION CARDS: CONDO & RV

From Front Desk Reports

Condo Arrivals, and RV arrivals (ADD all RV pads)

Place the Condo Registration Cards in the corresponding pigeon­ hole box. Place the RV Registration cards near the second Reservation Computer in Alphabetical order.

CHECK ARRIVAL SHEETS FOR NOTES

Check arrival sheets for notes and transfer these notes to the corresponding Registration Card. Watch for owners extending on Bonus Time. Let Housekeeping know. These units usually do not need to be cleaned.

CHECK PHONE MESSAGES  AND RESPOND...

If the red light on the phone is blinking, you have messages.

Dail 300

Enter phone code 1234

Follow the prompts to listen, give, and or discard messages, It is important that you take care of these messages ASAP.

CLEAN FRONT DOOR GLASS

Clean the Front Door Glass.

FACE AND DUST SHELVES

Bring product forward and dust with a damp cloth and a feather duster. Audit face all items and watch product codes. (dates that the product expires)  to ensure proper rotation and freshness of all products.

FILL COOLERS

Cooler must be filled from the back. All pop and other cooler items are dates. It is essential that you rotate produce properly to avoid selling out of date product.

VACUUM, SWEEP, AND MOP

Vacuum the carpets, including the one outside the front door. Sweep the floor including behind the counter area. Mop the entire floor using a small amount of Fabuloso cleaner. Also,  sweep outside from the main deck to the bathhouse.

CLEAN COFFEE MACHINE

Clean coffee machine. Wipe down and use spring to clean the waterline. Clean coffee pots with salt and ice. Wash with soap and water.

FILL CUPS LIDS STRAWS AND CONDIMENTS

Fill all cups lids straws, knives forks, and spoons, etc. Fill all condiments, napkins, etc. Make sure the dispensers are clean as well.

CHECK FOUNTAIN MACHINE & CO2

Make sure that the bags in the box drinks are all working and that the CO2 has not run out. Change out as necessary.

WIPE DOWN COUNTERS

Wipe down all fast food counters, clean Microwave, Wipe down the reservation and sales counters. Dust equipment, etc.

EMPTY KEY BOXES

There are three labeled boxes on the wall next to the  Main Lodge entrance. Collect the keys from the box labeled  "Key Drop". These keys are dropped here by guests who have departed early. Take them to the store with you when you open.

The box labeled "condo" contains keys that we put out the night before for guests who arrive after we close the store.  Bring these keys to the store with you when you open.

START RESERVATION COMPUTERS

Double click on TimeShareWare Next. Icon. After the program boots. Enter your name and password. Then click on Reservation, then click Room Matrix and then click OK.

Next click Window Title. Then drag and drop the matrix to the middle of the screen.

COUNT MONEY SET UP REGISTER

Verify rolled coin, and register coin from yesterday's pm count, record on Daily Store Cash Count Sheet. Count Money in Bag and record. Add these 3 amounts and they should equal

$600.00

PHONES

Phones are to be used for Resort business only unless in cases of emergency

Personal Characteristics:

High energy level, comfortable performing multifaceted projects in conjunction with normal activities. Must be well organized. Advocates team support. Ability to get along with diverse personalities - tactful, mature, responsible. Has the ability to deal tactfully and professionally with staff, members, guests, board members, and public.



Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands, talk, hear, taste, and smell. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk, sit, stand, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The employee is required to lift at least 30 pounds.



Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles such as white out, printer cartridge powder, cleaning supplies, gasoline and car fumes, microwaves from a microwave oven, and risk of radiation. The work environment is that of a typical office with a  moderate noise level. This noise level is created by light foot traffic and office equipment noise such as computers,  printers,  calculators,  phones, etc.



Qualifications:

Internet, email, and Microsoft Office programs.

Excellent communication skills both verbally and in writing. Need to able to lead, motivate staff.

Ability to handle multiple tasks and stressful situations. High customer service standards.

Work independently and efficiently.



Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture