Position Summary
As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Technology, Resort Operations, Sales & Marketing etc) area to support department and/or function objectives. Generally, works with considerable independence, developing operating plans and related operational processes for own department and monitoring the flow of work between own department and others in alignment with broader business objectives, selecting and developing effective managers and work teams, and managing own organization through reliable systems and processes.
Specific Job Summary
The Assistant Vice President, Resort Food & Beverage (AVP) provides operational leadership to drive owner/guest satisfaction, associate satisfaction and financial performance for all MVW Brands. As a business partner to the Customer Experience Team, the incumbent provides a strategic perspective to help make optimal business decisions for the enterprise.
This leadership role evaluates the current state of operational performance, formulates the strategy to achieve business objectives and implements systems and processes that leverage and support enterprise strategies to maximize food and beverage and resort operations performance. The AVP uses operational skills and diverse sources of information to identify profitable opportunities, ensure high caliber owner, guest and associate satisfaction through the development and execution of high-quality products and services in food & beverage that drive profit and add to the overall resort guest experience. This position:
functions as the strategic business leader for resort food and beverage areas, including pool bars and grills, restaurants, events and in-room dining (where applicable).
establishes the strategic direction for the onsite Food and Beverage Resort Experience.
promotes organizational alignment by ensuring that MVW’s overall business direction and strategies are understood by all associates throughout the Food & Beverage and Resort Operations.
develops and implements short- and long-term strategies which enhance current operational experiences, improves sales and profits, and is visionary for future resort development.
anticipates and quickly seize opportunities to improve resorts’ performances and/or other critical success factors.
This leader will have accountability to the sales, profits, GSS, and related metrics, and will report into the VP Reso
With a general planning horizon of 0 – 5 years, sets direction for area(s) of responsibility to achieve desired goals in alignment with function and/or discipline strategy.
Leveraging knowledge and experience in area of expertise:
identifies and implements improvements to business processes.
evaluates alternatives and makes judgements on a full range of business issues.
provides ongoing advice and guidance to the business concerning issues related to area of specialty.
Manages large and/or multiple departments, processes and/or projects that have a broader function and/or discipline impact. Generally influences work of cross-functional or extended teams.
Makes department/multi-department resource decisions that have a financial impact as well as an impact on meeting discipline and/or business goals.
Responds to, solves and makes decisions on business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.
Works to enhance the organization’s capabilities through effective staffing and development of others by:
anticipating staffing requirements by comparing business needs with strengths and weaknesses of existing staff.
using appropriate MVW interviewing tools to hire the best managers available from inside or outside.
setting and maintaining high standards for team and individual performance.
providing timely coaching and feedback.
making and rewarding distinctions in performance.
Assists more senior associates in achieving business results by:
acting in a consultative fashion to implement programs impacting the broader organization.
assisting in the development and communication of broader organizational goals.
achieving results against budget within scope of responsibility.
taking calculated risks to move the department or team forward.
developing and using systems to organize and keep track of information.
balancing the interests of own group with the interests of the organization.
working with others to identify and remove barriers to success.
Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.
Specific Expected Contributions
Business/Functional Results
Lead and facilitate the delivery of sustainable business results against growth and profitability objectives.
Ensure strategies and actions to exceed guest expectations and deliver high quality products and services are in place to create owner loyalty and guest satisfaction.
Develop the execution models for roll-out by the Regional Vice Presidents of Customer Experience and the General Managers at each resort in the food and beverage areas of the business ensuring owner/guest and associate satisfaction, financial management and quality assurance.
Ensure properties deliver against QA operation review and discipline initiatives to build brand equity and owner satisfaction.
Play key role in assisting Resort Operations Planning development process of Food and Beverage. Providing expertise to design process for market projects, due diligence and operations excellence. Work with corporate groups as appropriate to ensure smooth development/pre-opening/conversion process.
Develop then keep current the key metrics for each area of responsibility. Include rewards and recognition of key contributors to enhance the Marriott “Spirit to Serve” culture.
Leadership
Is a strategic business partner to the Customer Experience and Resort Operations teams. Provide functional and business expertise and strategic perspective to develop quality products and services to meet or exceed the needs and expectation of owners, guests and associates and provide a return on investment Marriott Resorts Hospitality Corp.
Provide leadership to the food & beverage ancillary businesses by setting priorities aligned with the enterprise balanced scorecard key business priorities. Identify service improvements, anticipate challenges, and create competitive breakthrough strategies. Protect and strengthen Marriott's Vacation Club’s competitive advantage by advocating and supporting sound business and operational decision making.
Advise GMs, RVPs of Customer Experience, and VP Resort Operations & Experience on existing and evolving business and operation issues; help enhance the team’s operational and business skills.
Serve as change agent and provide oversight in the implementation of related programs and key initiatives.
Managing Execution
Set priorities and drive results through effective people management and processes utilizing reliable tools and leveraging resources to include other parts of the organization.
Hold high performance expectations, willingly own results, and hold others accountable regardless of reporting relationship. Assign clear accountability, and provide both the leadership and resources to ensure that individuals deliver desired contributions and results. Monitor implementation to assure success and accountability for results.
Put in place early warning systems and appropriate metrics to identify and manage business and financial risks. Ensure brand standards are adhered.
Develop processes to enhance communication and sharing of best practices. Coordinate and direct work groups to address common issues.
Building Relationships
Build effective working relationships with internal (On-site Management, RVPs, Corporate Resources, Marriott International Partners) and external groups (Owners/Guests, JV Partners, Consultants, Board of Directors).
Ensure that JV Partners are considered in designing/ implementing key initiatives, whenever applicable.
Advise Board of Directors on operations standards, food and beverage concepts, quality assurance issues, if the ancillary business belongs to the Condominium Owners Association.
Sell ideas persuasively and influence without direct authority. Negotiate skillfully in tough situations, settle differences and win concessions without damaging relationships.
Generating Talent & Organizational Capability
Hire, retain and continually develop diverse, high-caliber talent that makes a strong positive impact on the organization. Anticipate future talent needs based on business plans. Develop plans to address skill and resource gaps. Active participant in the development of a global pipeline of food & beverage department talent.
Maintain high performance levels by assisting with the On-site Customer Experience Leadership in the hiring of the best, coaching & developing, ensuring everyone understands the expected contributions, addressing performance issues and aligning performance and rewards.
Transfer functional knowledge and develop food and beverage managers.
Learning/Applying Personal Expertise
Promote an organizational environment that rapidly assimilates new information to improve business performance through assertive leadership, and creates a culture of candor.
Actively pursue learning and self-development to enhance personal, professional and unit growth.
Keep abreast of newest trends and innovations in the industry & operations field. Share learnings.
Seek and welcome feedback. Take action to enhance performance based on experiences & coaching. Admit to and learn from mistakes.
Understand food & beverage brand standards, along with applicable regulations, and their potential impact on the business.
Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:
Typically a senior position requiring significant knowledge and experience in one or more disciplines as well as associate and/or organizational management experience. College degree required. Advance degree or professional certification may also be required.
Specific Candidate Profile
Education or Certification
Bachelor’s degree in related area preferred.
Graduate degree, e.g., MBA or related degree preferred.
Experience
Minimum of 10 years of progressive experience in Resort F&B operations in the Vacation ownership/hotel industry preferred. Food and beverage / quality assurance and prior strategic leadership roles or DFB assignments with responsibility for multiple units. Previous experience managing the corporate functions within related industry required.
Excellent and in-depth experience with entire scope of resort operations including resort operations, food & beverage and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs and project management.
Demonstrated ability to operate in a matrix organization.
Excellent project management skills and ability to independently manage multiple projects.
Demonstrated ability to deliver results under tough conditions, even when faced with complexity and ambiguity.
Experience evaluating business trends and developing and successfully implementing new business programs and strategies that enhance multi-unit business performance.
Demonstrated success in evaluating risks and developing proactive strategies and plans to mitigate business issues.
Knowledgeable in managing owner relations issues is preferred.
Skills
Exceptional leadership abilities, including communication skills, ability to influence in a matrixed organization.
Must be a strategic thinker that is able to develop and deliver solutions to complex challenges and successfully implement those solutions in a cross-functional, diverse environment.
Ability to promote teamwork and foster a collaborative team environment and interact with all levels of the organization.
Strong verbal and written communication skills.
Proficiency with Microsoft Office products, including Teams, Word, Excel and PowerPoint.
Strong presentation & facilitation skills required.
Excellent analytical, decision making, problem-solving and root cause identification skills.
Attributes
Collaborative in role as a team leader.
Resilient and tenacious with a propensity to persevere; persistent in order to drive ideas.
Strong leader able to influence without authority.
Requires strong work ethic and proof of performance.
Delivers results and ability to balance priorities under pressure.
Leadership presence to establish credibility in area of expertise to influence with all levels of on-property and off-property organizations.
Critical thinker who can anticipate roadblocks, develop mitigation strategies and proactively address risks.
Analytical to make decisions using data and business knowledge.
Flexible and adaptable; comfortable / able to work with complexity, ambiguity, and change.
Trustworthy with strong business integrity and ability to hold sensitive information in confidence.
High analytical ability to convert conceptual ideas to hard projects and change management plans.
Travel as required.
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