• High school diploma or GED; 1 year experience in the housekeeping or related professional area. 

 
OR 

• 2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. 

CORE WORK ACTIVITIES  

Supporting Housekeeping Operations and Budgets 
 

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. 

• Inspects guestrooms on a daily basis.​
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. 
• Inventories stock to ensure adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

• Schedules employees to business demands and for tracks employee time and attendance. 

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to individuals.

• Celebrates successes and publicly recognizes the contributions of team members. 
   

Providing and Ensuring Exceptional Customer Service 
 

• Sets a positive example for guest relations. 

• Participates in the development and implementation of corrective action plans to improve guest satisfaction. 

• Empowers employees to provide excellent customer service. 

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. 

• Responds to and handles guest problems and complaints. 

• Strives to improve service performance. 

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