Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Position: Operations Supervisor – City Experience
Reporting to: City Experience Manager
Pay: $35.69 per hour
POSITION DESCRIPTION:
Supervise the Resort Operations staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and interact with owners and guests.
TASKS AND RESPONSIBILITIES:
- Understand, be familiar with and help to ensure Pulse Brand Standards are met
- Understand, be familiar with and help to ensure Quality Control audit requirements are met
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching associates
- Audit and review daily, weekly and period end payroll reports, as needed
- Direct hourly associates in setting up, maintaining, and breaking down service areas and all guest events and activities
- Lead guest activities and events as needed – food tastings, chocolate tastings, paint n’ sip activity, informational talks, walking tours, Mocktails ‘n Music events, etc.
- Conduct inventory and submit purchase orders via the BirchStreet system
- Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications
- Ensure uniform and personal appearance is clean and professional, and maintain confidentiality of proprietary information
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
- Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
- Miscellaneous tasks as assigned
Qualifications:
- 1-3 years experience in a leadership role within a hotel, convention, or conference center or similar environment
- Proven ability to plan and organize events effectively, with an acute sense of detail
- Professional demeanor and ability to communicate effectively with a wide range of stakeholders, both internal and external
- Prior experience working with Microsoft Office programs (Word, Excel, Teams, Outlook, etc.)
- Ability to work independently in a fast-paced environment
- Ability to work a schedule that meets the needs of the business, including days, nights, weekends, and holidays
Physical Requirements:
Task
Never
Occasionally
Frequently
Lift/carry/push pull items that weigh
up to 10 lbs.
X
Lift/carry/push/pull items that weigh
up to 25 lbs.
X
Stand
X
Walk
X
Sit
X
Climb Stairs
X
Bend
X
Stoop
X
Crouch
X
Reach
X
Grasp
X
Use of computer, telephone and other office equipment
X
Exposure to high level of noise
X
Taste food to ensure quality
X
Work a schedule that includes specific shifts and hours
X
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
