Are you ready to grow your dream career and become part of our ohana? Aqua-Aston Hospitality is an operating business of Marriott Vacations Worldwide Corporation, a world premier organization with resorts in destinations around the globe. Join our team and help us create exceptional vacation experiences for our guests!
GENERAL RESPONSIBILITIES:
Responsible for the immediate and courteous attention to the guest needs and requests. Maintains a high level of professional service, clean appearance and able to offer complete information on hotel services and also information on city attractions.
SPECIFIC DUTIES:
- To report to work on time and in uniform, properly groomed with appropriate name tag.
- Immediately respond to all arriving and departing guests by opening door and assisting with luggage (from the vehicle to guest's rooms), parcels, etc.
- Make room deliveries requested by other departments or guests.
- Show rooms and hotel facilities to guests and potential guests as requested by management.
- Check bags for guests who wish to store them.
- Monitor lobby for non-hotel guests and report to management for handling.
- Explain hotel facilities while showing people to their rooms.
- Responsible for keeping necessary supplies on hand by informing the Front Office Manager/Supervisor of Bell Staff needs.
- Inform Front Office Manager/Supervisor of any room requiring attention from Housekeeping or Maintenance.
- Encourage to visit local attractions, take tours and be familiar with hours of operations.
- Report any security breaches or security concerns to management.
- Use time clock to punch in an out as required.
- Resolve guest problems and complaints, and report outcome to management.
- Assist front desk in answering telephone calls and directing the calls to the appropriate source.
- Perform other related duties as requested by management.
- Attend necessary meetings.
PHYSICAL REQUIREMENTS:
Physical Activity/Frequency
- Sitting/Occasional
- Walking, climbing stairs/Frequent
- Crouching/Bending/Stooping/Frequent
- Reaching/Frequent
- Grasping/Constant
- Pushing/Pulling/Frequent
- Near Vision/Constant
- Far Vision/Frequent
- Hearing/Constant
- Talking/Constant
- Lifting/Carrying/Constant (up to 75+ lbs.)
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Excellent oral and written English communication skills
- Ability to communicate effectively with Management/Guests.
- Excellent organization skills.
- Ability to work well under deadline pressure.
QUALIFICATION STANDARDS:
EXPERIENCE: Previous experience within travel industry, specifically in Bell/Front Office preferred.
LICENSES OR CERTIFICATES: None required.
GROOMING: All team members must maintain a neat, clean and well-groomed appearance (specific standards available}.
NOTICE: Standing, bending, stooping, and lifting weights up to and including 75+ lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
