Senior Manager, Asset Management and Project Delivery at Singapore Regional Office with Marriott Vacations Worldwide - Career Site

Date Posted: 5/3/2018

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

JOB SUMMARY 

The Senior Manager, Asset & Project Management has responsibility for managing day-to-day aspects of project/asset execution and the optimization of the operating plan to achieve stated business objectives against four strategic pillars - financial, customer, process, and associate. This position is expected to work with the Vice President, Asset Management to manage large complex transactions (e.g. mixed use development projects) and with limited supervision. 

Scope ranges from execution of projects within the Project Delivery cycle to ongoing Asset Management activities to drive optimization of business plans and results. Assignments will include work related to 1) sold out resorts to projects just entering the delivery phase, 2) from small single phase projects to complex mixed use developments, 3) from wholly owned to joint ventures and other types of development partnerships, and 4) other single purpose assets assigned. 

As Project Delivery Leader (PDL), lead the "team of experts" involved in delivering projects after the completion of project planning (from PSA to HOB). The primary objective of the team leader is to ensure achievement of the business plan objectives specified in the Corporate Growth Council write-up. The PDL strives to facilitate resolution of issues. 

In support of ongoing Asset Management duties, this position is required to have an understanding of operating and financial aspects, including contractual arrangements. This position drives performance against stated objectives across processes within MVW (including Marketing & Sales, Resort Operations, Product Supply Management, Development, Feasibility and the enabling processes) and interact with external parties, including Developers. This position will lead strategic and tactical initiatives, department programs, high leveraged initiatives related to product and service strategies, enhanced process development, market analysis, business plans, a customer related research projects. 

Success in this position is accomplished through an understanding of business operations, existing training programs and MVW's protocol. In addition, the Asset Manager must have the skills to effectively manage multiple projects at the same time, meet deadlines and exhibit strong communication skills.

Crucial to the success of this position is the development of a detailed understanding of site based operations including comprehension of key drivers and business metrics. It is also vital the position develops a basic understanding of the key facets of Development, Architecture and Construction, Sales and Marketing and Operations in MVW.

The position will be based at the Singapore regional office with travel as necessary to meet with assigned goals.

SPECIFIC CONTRIBUTIONS

  • Works to enhance the organization's capabilities through effective collaboration and development of others
  • Performs quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
  • Responds to, solves and makes decisions on more complex/non-routine business requests with limited to moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.
  • Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
  • Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
  • Assists more senior associates in achieving business results by:Performs other duties as appropriate.
    • Identifying opportunities to enhance the effectiveness of business processes.
    • Providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
    • Participating in setting department operating plans.
    • Achieving results against budget within scope of responsibility.
    • Assisting in the development and communication of broader organizational goals.
    • Acting in a consultative fashion to implement programs impacting the broader organization.
    • Balancing the interests of own group with the interests of the organization.
    • Working with others to identify and remove barriers to success.
    • Developing and using systems to organize and keep track of information.
  • Develops plans and delivers results by managing cross-process teams and working with and through internal and external constituencies
  • Maintain compliance with all deal and debt agreements
  • Early identification of business opportunities and challenges; leads internal teams to resolve issues and leverage opportunities to optimize performance
  • Integrate approved changes into coordinated MVW segment business plans to enhance financial results
  • Manage cross process updates to ensure alignment on key business issues and deliverables
  • Participates and manages Project Delivery related projects
  • Conduct primary market research and data analysis, and site, competitive and qualitative assessment to develop project and facilities programming recommendations, market positioning and business and operating strategy. 

CORE WORK ACTIVITIES

  • With a general planning horizon of 0 -- 3 years, sets direction for area(s) of responsibility to achieve desired goals in alignment with function and/or discipline strategy.
  • Leveraging knowledge and experience in area of expertise:Manages large and/or multiple departments, processes and/or projects that have a broader function and/or discipline impact.
    • identifies and implements improvements to business processes.
    • evaluates alternatives and makes judgements on a full range of business issues.
    • provides ongoing advice and guidance to the business concerning issues related to area of specialty.
  • Manages Project Delivery effortsResponsible for own work and contributing to department(s), function and/or discipline results. May direct work of non-management staff. Generally influences work of cross functional or extended teams.
    • Supports project on scope, budget, schedule and all other project related information
    • Collaborates and coordinates with all team members to align the successful creation of all deliverables
    • Ensure timely identification and communication of potential changes to scope, quality, cost or schedule performance
    • Manage the service contracts associated with the projects
  • Assists senior management in achieving business results by:Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
    • contributing to the development of long-term function and/or discipline strategy.
    • sharing relevant information to help others understand and support business objectives.
    • achieving results against budget within scope of responsibility.
    • building relationships across the organization to align own technical area with broader organization direction and facilitate own function and discipline goals.
    • contributing on a regular basis to operating efficiencies by recommending new and creative business management techniques.
    • removing barriers to achieve greater performance.
  • Performs other duties as appropriate.

Results

  • Develops plans and delivers results by managing cross-process teams and working with and through internal and external constituencies.
  • Strong working relationships established with internal and external stakeholders.
  • Maintain compliance with all deal and debt agreements.
  • Early identification of business opportunities and challenges; lead internal teams to resolve issues and leverage opportunities to optimize performance.
  • Lead change management efforts as required to enhance performance of projects assigned.
  • Integrate approved changes into coordinated MVW segment business plans to enhance financial results.

 

Contributions

  • Provide support to VP, Asset Management in the setting of overall business strategy for projects /assets assigned.
  • Work with VP, Asset Management to establish key project performance metrics
  • Lead cross-process teams to manage against execution of project plans to achieve stated performance objectives and measures.
  • Supports managing risks and opportunities.
  • Monitor project performance (operational and financial) on an ongoing basis; ensure early identification and resolution of risks/issues
  • Prepare project updates for internal governance.
  • Lead regular cross-process updates to ensure alignment on key business issues and deliverables
  • As required, work closely with MVW leaders to develop, recommend, gain approval and implement strategies to enhance the performance or mitigate the risk of projects not meeting MVW's approved metrics.

 

Other Job Functions

  • Perform all tasks in a timely manner ensuring all deadlines are met.
  • Perform other related tasks as assigned by management.
  • Comply with Marriott Vacations Worldwide policies and procedures.
  • Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
  • Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
  • Maintain a working knowledge of all Marriott product lines.
  • Maintain computer systems knowledge
  • Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.

CANDIDATE PROFILE

Education and Experience

  • Degree from an accredited university in Business Administration or related major; proven experience in multidiscipline projects with particular emphasis on Development, Construction, Architecture and Design facing activities. Management Consulting and Consumer focused experience a plus
  • Master's level degree preferred
  • Experience gained within MVW preferred
  • Experience in leading projects with strong knowledge of planning, dealing with cross functional teams, and executing complex projects; has management competencies and leadership ability
  • Professional demeanour - exhibiting behavioural styles that convey confidence and command respect from others; making a good first impression and representing MVW in alignment with its values
  • Problem Solving and Decision Making - identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Collaborative and inclusive predisposition toward creative and innovative problem solving
  • Communication - conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong presentation skills
  • Adaptability - maintaining performance level under pressure or when experiencing changes or challenges in the workplace

Managing Execution

  • Planning and Organizing - gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.
  • Driving for Results - setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
  • Contributing to Teams - leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members
  • Project Management - strong project management skills with the ability to integrate and balance priorities, work resources and activities for the benefit of multiple key stakeholders

Building Relationships

  • Co-worker Relationships - interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships
  • Customer Relationships - developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve
  • Fostering Inclusion - supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential

Generating Talent and Organizational Capability

  • Talent Management - providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
  • Organizational Capability - Evaluating and adapting the jobs and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Personal Expertise

  • Applied Learning - seeking and making the most of learning opportunities to improve performance of self and/or others
  • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
    • Economics and Accounting - knowledge of P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data
    • Analysis - the ability to create and maintain spreadsheets as well as analyze and summarize financial data using appropriate financial software
    • Legal - ability to read and understand basic contract elements, e.g. management agreements, contractual terms, covenants, priorities and profit distribution 

  • Business Acumen - understanding and utilizing business information (e.g., data used in the Balanced Scorecard related to Associate Engagement, Guest Satisfaction, and Property Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges
    • Applied Business Knowledge - evaluates market conditions, organizational objectives, and important aspects of the business to accurately diagnose market opportunities and threats; anticipates opportunities and threats, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results
    • Administration and Management - understands and applies the business and management information involved in strategic planning, resource allocation, human resources modelling, leadership techniques, production methods, and coordination of people and resources
  • Basic Competencies - fundamental competencies required for accomplishing basic work activities
    • Basic Computer Skills - uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
    • Mathematical Reasoning - demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues
    • Oral Comprehension - demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences
    • Reading Comprehension - demonstrates understanding of written sentences and paragraphs in work-related documents
    • Writing - communicates effectively in writing as appropriate for the needs of the audience

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.