Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
JOB DETAILS
- Schedule: Monday – Friday, with flexible start time between 6:45 – 8:00 am
- Full-time with Benefits
- Occasional Overtime as needed according to business need
- Location: In-office 5 days a week at 1200 Bartow Road, Lakeland, FL. This is not a remote role.
- Pay Range: Approximately $17.50 – 18.50 per hour (depending on experience/qualifications)
QUALIFICATIONS
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience required
- No supervisory experience required
SUMMARY
Answer and follow up with customer service-related phone inquiries for area of responsibility. Assist customers by identifying customer information within database and answering inquiries. Provide direction to customers on using the company web site. Respond to inquiries for information from internal clients. Monitor and run reports and queries as appropriate. Perform and communicate information processing requests from customers to appropriate area or person. Access computerized financial information to answer general and specific account questions. Record and store information using computers with business processing software. Investigate, research, and resolve accounts payable and accounts receivable issues or discrepancies. Monitor and respond to inbound customer, client, and location communications via email, voice mail, etc. Check figures, postings, and documents for correct data entry, mathematical accuracy, and proper codes. Perform area administrative duties, such as filing, faxing, scanning, and journal entry processing, as required.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners’ service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
CRITICAL TASKS
General Finance and Accounting
- Access computerized financial information to answer general questions, as well as those related to specific accounts.
- Investigate, research, and resolve accounts payable and accounts receivable issues or discrepancies including contacting and working with appropriate individuals to obtain the necessary information.
- Monitor and respond to inbound customer, client, and property communications via email, voicemail, etc.
- Perform area administrative duties, such as filing, faxing, scanning, and journal entry processing, as required.
- Record and store information using computers with business processing software.
- Keep team leads/managers/directors abreast of trends and issues or status of work.
- Perform and communicate information processing requests from clients to appropriate area or person.
- Investigate, research, and resolve accounts payable and accounts receivable issues or discrepancies.
- Monitor and run reports and queries as appropriate.
- Check figures, postings, and documents for correct data entry, mathematical accuracy, and proper codes.
Computers/Software
- Use computer systems and software packages to input, access, modify, store, or output information.
- Enter and retrieve data from computer systems using a keyboard, mouse or trackball.
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Communication
- Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner.
- Speak to customers and co-workers using clear, appropriate and professional language.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Physical Tasks
- Enter and locate work-related information using computers.
- Read and visually verify information in a variety of formats (e.g., small print).
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Collections Representative Job Family: Finance and Accounting
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of customers and coworkers.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested.
CRITICAL COMPETENCIES
Analytical Skills: Computer Skills, Arithmetic Computation, Learning
Interpersonal Skills: Interpersonal Skills, Teamwork, Diversity Relations, Customer Service Orientation
Communications: Communication, Listening, Writing, Phone Etiquette Skills, English Language Proficiency
Personal Attributes: Positive Demeanor, Presentation, Initiative, Stress Tolerance, Adaptability/Flexibility
Organization: Detail Orientation, Time Management, Multi-tasking, Planning & Organizing,
General Finance and Accounting: Microsoft Office
**Sign-on Bonus subject to eligibility requirements; prior workers or internal associate transfers are not eligible.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
