CORE WORK ACTIVITIES
Administration
- Maintain confidentiality and security of employee and property records, files, and information.
- Answer and action phone calls, record and deliver messages where appropriate.
- Create and maintain filing systems.
- Create and type office correspondence using the computer.
- Ensure accurate maintenance of all employee records and files (e.g., interview documents, reference checks, applicant documentation, department Orientation checklist).
Assists Management
- Assist management in screening resumes, conducting interviews, and selecting new hourly hires using selection tools and systems.
- Produces monthly employee reports for site management.
- Support site management and leadership with handling and resolving Human Resources issues and special projects as required.
Hiring and Onboarding - New Employees
- Conduct interviews and support line managers through the recruiting process.
- Administers and maintains relevant HR systems throughout the process.
- Create a new employee personnel file.
- Supporting new employees with the required paperwork and conducting Day 1 Orientation sessions.
Employee Relations
- Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies, and guidelines.
- Support line managers with employee relations issues, conduct investigations, and escalate to Human Resources management as required.
- Inform Human Resources management of issues related to employee relations at the property.
- Support line managers and Human Resources management with engagement initiatives, including the coordination of recognition programs and training initiatives.
Policies and Procedures
- Follow company and department policies and procedures and support the team to do likewise.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Communication
- Speak to guests and co-workers using clear, appropriate, and professional language.
- Talk with and listen to other employees to effectively exchange information.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Quality Assurance/Quality Improvement
- Support the business by meeting expectations and standards.
- Comply with quality assurance expectations and standards.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Safety and Security
- Report works related accidents, or other injuries immediately upon occurrence to the manager/supervisor.
- Secure employee data in accordance with data protection guidelines.
Physical Tasks
- Enter and locate work-related information using computers and/or point-of-sale systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
