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HR Executive/ Generalist in Singapore Boon Siew Office at Marriott Vacations Worldwide

Date Posted: 5/17/2019

Job Snapshot

Job Description

CORE WORK ACTIVITIES

Administration

  • Maintain confidentiality and security of employee and property records, files, and information.
  • Liaise with the payroll team and escalate items of concern to management
  • Administer the payroll process for Singapore regional office including preparation of payroll documentation and the update of payroll templates and HRIS as required
  • Liaise with department heads to maintain departments organizational charts for the Singapore regional office
  • Answer and action phone calls, record and deliver messages where appropriate.
  • Create and maintain filing systems.
  • Create and type office correspondence using computer.
  • Ensure accurate maintenance of all employee records and files (e.g., interview documents, reference checks, applicant documentation, department Orientation check list).

Assists Management

  • Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.
  • Produce monthly employee reports for site management.
  • Support site management and leadership with handling and resolving Human Resources issues and special projects as required.

Hiring and Onboarding - New Employees

  • Conduct interviews and support line managers through the recruiting process.
  • Administers and maintains relevant HR systems throughout the process.
  • Create new employee personnel file.
  • Supporting new employees with required paperwork and conducting Day 1 Orientation sessions.
  • Administers and conduct new hire orientation, and to ensure completion of compliance trainings for all new associates

Employee Relations

  • Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
  • Support line managers with employee relations issues, conduct investigations and escalate to Human Resources management as required.
  • Inform Human Resources management of issues related to employee relations at the property.
  • Support line managers and Human Resources management with engagement initiatives, including the coordination of recognition programmes and training initiatives.

Policies and Procedures

  • Follow company and department policies and procedures and support the team to do likewise.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Quality Assurance/Quality Improvement

  • Support the business with meeting expectations and standards.
  • Comply with quality assurance expectations and standards.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Secure employee data in accordance with data protection guidelines.

Physical Tasks

  • Enter and locate work-related information using computers and/or point of sale systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Others

  • Perform all tasks in a timely manner ensuring all deadlines are met.
  • Perform other related tasks as assigned by management.
  • Comply with MVCI and Marriott Vacations Worldwide policies and procedures.
  • Be proactive, team-oriented and have a flexible approach to work, meeting the needs of the team and the business at all times.
  • Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and external customers.
  • Maintain a working knowledge of all Marriott Vacations Worldwide product lines.

Maintain computer systems knowledge (Windows, Outlook, Word, Excel, PowerPoint, Project, Visio etc.).

  • Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.