Housekeeping Coordinator in MVO MVC Club Son Antem at Marriott Vacations Worldwide

Date Posted: 3/28/2024

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

POSITION SUMMARY

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor cleaning services, safety of associate and wellbeing of guests. Forward maintenance repair requests and Housekeeping order using the Operations system.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by your Superiors.

CRITICAL TASKS

Safety and Security

  • Report works related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
  • Complete appropriate safety training and certifications to perform work tasks.
  • Maintain awareness of undesirable persons on property premises.
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Policies and Procedures

  • Follow company and department policies and procedures.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Superisors.

Essential Job Functions

  • Responsible for preparing the departmental time schedule.
  • Responsible for preparing the daily work reports for the department and the previsions for the next 10 days.
  • Responsible for controlling vacation planning and individual requests for rest days for the department together with HSK Manager and Director of Services.
  • Responsible for controlling departmental associate records and to liaise with HR regarding new hires or termination of temporary contracts. 
  • Responsible for controlling all sick leave related communication and will have to lease with HR on individual case management.
  • Responsible of the coordination of VIP Arrivals, special requests of owners like Feather Free villas, extra items etc., villas going into Annual Maintenance program and energy saving.
  • Men power scheduling for special projects as ANM
  • Preparing of 3+ treatment
  • Review and resolving of housekeeping traces
  • Coordination of EIWO (everything in working order) report and trace of villas returned to reception.
  • Assist & Registration of Lost and Found procedure if necessary.
  • In charge of communicating to owners or guests when there is a ‘do not disturb’ sign on the door, the service is denied, or maids cannot understand the instructions given by the customer.
  • Co-ordinate and control the purchasing of stock for the department and ensure timely presentation of invoices in line with directives from the accounts department.
  • Completion of statistics
  • Should be able to act as a supervisor to complete hands-on tasks as required by the departmental workload.
  • Maintain positive relations and a pleasant attitude with guest and associates at all times.
  • Responsible for following safe working practices and conditions within the department.

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Talk with and listen to other employees to effectively exchange information.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • During Absence of the Superior take over the 15 min training and task contribution.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Assists Management

  • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  • Ensure employee compliance with company standards and policies and external regulations (e.g., safety, department-specific procedures such as cleaning procedures or loss prevention, etc..).
  • Communicate observations impacting the smooth flow between departments directly to the superior and help in finding solutions.
  • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
  • Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
  • Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
  • Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
  • Coordinate tasks and work with other departments to ensure that the department runs efficiently.
  • Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores.
  • Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
  • Collaborate with management to formally recognize hourly employees' performance contributions.
  • Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.
  • Monitor the performance of others to ensure adherence to quality expectations and standards.
  • Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Physical Tasks

  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

CRITICAL COMPETENCIES

Analytical Skills

  • Problem Solving
  • Learning
  • Decision-Making
  • Arithmetic Computation

Interpersonal Skills

  • Team Work
  • Interpersonal Skills
  • Customer Service Orientation
  • Diversity Relations
  • Influence

Communications

  • Communication
  • Listening
  • English Language Proficiency
  • Telephone Etiquette Skills
  • Applied Reading
  • Writing

Personal Attributes

  • Dependability
  • Positive Demeanor
  • Presentation
  • Integrity
  • Stress Tolerance
  • Initiative
  • Adaptability/Flexibility
  • Safety Orientation

Organization

  • Multi-Tasking
  • Detail Orientation
  • Time Management
  • Planning and Organizing

Assists Management

  • Resolving Conflict
  • Delegating and Directing
  • Team Building
  • Coaching and Developing

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 2 years of related work experience

Supervisory Experience

At least 1 year of supervisory experience

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

Job Requirements

#AP/EME MVW Resort Ops

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