Food & Fun Manager (Grande Ocean) at Marriott's Grande Ocean with Marriott Vacations Worldwide - Career Site

Date Posted: 9/14/2017

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
RELOCATION ASSISTANCE PROVIDED: Yes

JOB SUMMARY Position responsible for all the activities, food and beverage operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. Responsible for staffing and training for Activities Departments. Ensures staff is knowledgeable regarding property facilities and daily events.

CANDIDATE PROFILE Education and Experience

  • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. 3 years experience in the recreation/health club operations or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required

CORE WORK ACTIVITIES Developing and Maintaining Budgets

  • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
  • Maintains a positive cost management index for kitchen and restaurant operations.
  • Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

  • Manages the Food and Beverage departments (not catering sales).
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Oversees all culinary, restaurant, beverage and room service operations.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Provides excellent customer service to all employees.
  • Responds quickly and proactively to employee's concerns.
  • Provides a learning atmosphere with a focus on continuous improvement.
  • Provides proactive coaching and counseling to team members.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Ensures and maintains the productivity level of employees.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
  • Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Managing Activities Team

  • Ensures staff is trained on all brand standard operating procedures.
  • Administers and ensures employee adherence to corporate and local SOPs.
  • Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).
  • Demonstrates knowledge and proficiency in all safety and emergency procedures.
  • Demonstrates knowledge and proficiency in the brand's accident prevention policy.
  • Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations.
  • Fosters teamwork and communication among different departments.

Developing, Coordinating, and Managing Property Events

  • Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
  • Monitors and directs concierge, boats, Kids Klub, and guest experience.
  • Creates, organizes and implements activities for all age ranges.
  • Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.
  • Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom.

Ensuring Exceptional Customer Service

  • Provides excellent customer service.
  • Responds quickly and proactively to guest's concerns.
  • Understands the brand's service culture.
  • Ensures that all employees, team leaders and managers understand the brand's service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Ensures all banquet functions are up to standard and exceed guest's expectations.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Conducts performance reviews in a timely manner.
  • Promotes both Guarantee of Fair Treatment and Open Door policies.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
  • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

  • Complies with all corporate accounting procedures.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Ensures effective departmental communication and information systems through logs, department meetings and property meetings.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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