Customer Liaison Officer / Sales Management Support in MVO MVC Costa Del Sol M&S at Marriott Vacations Worldwide

Date Posted: 2/25/2024

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

JOB SUMMARY

Contribute to the success of the organization by reducing post-sale contract cancellations by reviewing and ensuring a positive post sale owner experience.

When needed, effectively uses sales techniques to encourage new purchasers to not cancel the sales contract within the rescission period.

Reviews all sales documents prior to final closing to ensure all information is complete and accurate.

Consolidating Sales which includes, but is not limited to, the completion of all relevant Sales documentation.

Ensures that all funding issues are addressed prior to closing.

Completes follow-up calls with new owners after closing to ensure continued satisfaction with the organization.

CANDIDATE PROFILE

Education and Experience Required:

  • High school Education or GED
  • English speaker (additional languages required)
  • Possesses strong interpersonal skills
  • Possesses strong organizational and administrative skills
  • Possesses communication and relationship skills
  • Possesses Product Knowledge

Preferred:

  •  One-year related experience

Successful Candidates Will Be Willing To:

  • Working as to their contractual agreements and working Holiday days if business requirements or requested.

JOB SPECIFIC TASKS

Document Review CR and TO

  • Support sales management in archiving business results and in maximize the power of cohesiveness and team synergy.
  • When needed, effectively use sales techniques to encourage and close supporting the sales team.
  • Handle all customer service requests. Lead by example; provide direction in developing a positive, highly enthusiastic following.
  • Host customers before attending a sales presentation.
  • When a cancellation is happening, will support the sale executive to action, and help with telephone conversations with the client to solve the issue.
  • Go over the full contract paperwork, including SIF and ensure signatures on all related documents are correctly placed,
  • If needed, obtain information from customer to properly complete sales forms.

Other

  • Demonstrate total understanding of the culture and processes of the organization.
  • Improve sales closing and sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, and Owners).
  • Participate in formal training sessions offered by management team when coached
  • Assist in the development and mentoring of other Quality Assurance Executives as requested.
  • The ability to take a tour should the need arise. If the tour results into a deal you would be entitled to be paid a base commission of 4% on the deal.
  • The possibility to travel to Cork Owners Services to build relationships and form a comprehensive understanding of the operational procedures employed.
  • To be fully trained on HOPA and closing documents to be able to assist with the closing of sales.

COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS

Leadership

  • Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
  • Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Professional Demeanour - Exhibiting behavioural styles that convey confidence and command respect from others, making a good first impression and representing the organization in alignment with its values.
  • Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

 Managing Execution

  • Driving for Results - Planning and supporting the development of individuals' skills and abilities so that they can fulfil current or future job/role responsibilities more effectively.
  • Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.

Building Relationships

  • Co-worker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships -Developing and sustaining relationships based on an understanding of customer needs and actions.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

Job Requirements

#AP/EME Sales & Marketing

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