Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Generic Position Summary
As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally, works considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives.
Specific Job Summary
The Director, Resort Activities (Spa & Fitness) is responsible to support Activity Leaders at all resorts throughout the Company. This position will assist the VP, Resort Operations and Experience in managing deliverables and will provide guidance and direction to corporate staff, field General Managers, Regional Activity Directors, and Property Activity Leaders. In addition to managing daily communications with field leaders surrounding brand standards, developing core activity programs, and drafting/managing department SOPs--focus will include the development and implementation of division wide training manuals for hourly and management associates, as well as personal participation in recruiting efforts focused on the acquisition of future Activity leaders. This position requires a solid understanding of current recreation trends, ever changing customer demographics within the hospitality industry, experience developing and creating tools to support field leaders.
The position will report to VP, Resort Operations and Experience.
Generic Expected Contributions
- Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
- Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
- Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
- Assists more senior associates in achieving business results by:
- identifying opportunities to enhance the effectiveness of business processes.
- providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
- participating in setting department operating plans.
- recognizing and celebrating team successes.
- achieving results against budget within scope of responsibility.
- Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
- Performs other duties as appropriate.
Specific Expected Contributions
- Create and manage strategies for improving Resort Experience Index across the region and assist Regional and Property Activities Leaders in executing plans.
- Execute regular property audits and create action plans to rectify and improve findings.
- Responsible for training and implementing brand standards and programs for Resort Activities associates (Hourly and Management).
- Includes Basic Service Levels (BSLs) and Standard Operating Procedures (SOPs) for all components of Resort Experience, including Activities, Fitness Centers & Fitness Programs, Poolside Experience and Spa Services (where applicable) at all resorts in the region.
- Responsible for providing daily guidance and support for field related questions/needs such as:
- Architecture & Construction processes
- Explanation of Criteria/requirements for Quality Assurance audits.
- Collateral needs and processes (signage, posters, schedules, etc.).
- Legal requirements (waivers, insurance, approvals, etc.) for activities.
- Mobile App Activities Functionality
- Develop and support onboarding program for the Regional Activity Leaders as they orientate new Resort Experience Leaders in the region.
- Responsible for actively monitoring and identifying industry trends in resort activities/experience and developing ways to leverage learnings throughout the region in partnership with the Associate Director, Resort Activities.
- Build relationships with Third-Party Vendors to create consistencies and efficiencies across the region.
- Partner with Regional Directors, Food & Beverage to create event strategies for the region.
- Partner with Associate Director, Resort Experience on various projects as a Subject Matter Expert.
Generic Candidate Profile
Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:
Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Technology). College degree and/or relevant experience typically required.
Specific Candidate Profile
Education
- College Degree preferred in Recreation Management or similar area of study.
Certifications
- Have or obtain TIPS Alcohol Awareness Training and Food Safety Certification within sixty (60) days of hire.
Experience
- Seven (7) to nine (9) years of demonstrated leadership experience in the recreation field.
- Experience evaluating business trends and developing and successfully implementing new business programs and strategies that enhance multi-unit business performance.
- Demonstrated success in evaluating risks and developing proactive strategies and plans to mitigate business issues.
- Experience in developing training and support materials
- Strong knowledge of overall resort operations preferred; timeshare industry preferred
- Demonstrated ability to deliver results under challenging conditions, even when faced with complexity and ambiguity.
- Experience in leading, managing and coordinating efforts and resources across multiple functions.
- Experience in working with the Microsoft Office suite (Excel, Word, PowerPoint etc.).
Skills & Attributes
- Excellent project management skills and ability to independently manage multiple projects.
- Strong customer service orientation.
- Effective interpersonal and communication skills with a balance of assertive and cooperative characteristics.
- Strong written and verbal communication skills with proven ability to influence stakeholders.
- Excellent active listening skills.
- Collaborative, inclusive predisposition and toward creative problem solving.
- Able to work collaboratively with MVW associates in all disciplines.
- Proven ability to develop and maintain effective relationships with a broad group of stakeholders in order to build trust and influence key decisions.
- Proven decision-making skills.
- Strong work ethic and proof of performance with a high degree of integrity in dealing with sensitive business information.
- Detail-oriented self-starter with the ability to manage multiple projects in a dynamic environment with minimum supervision.
- Must be a strong leader as well as be a team player.
- Possess an exceptional work ethic, detail-oriented and be competitive in a self-directed environment.
- Conceptual thinker.
- Demonstrated ability to influence vertically and horizontally.
- Strong coaching and counseling skills
- Extensive organizational skills.
- Ability to manage many projects/tasks at once
- Proficient in Microsoft Teams, Word, Excel, and PowerPoint
- Willingness to travel at least 40% of the time
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
