Virtual Sales Manager - (Marketing Focused) in Orlando Office Complex at Marriott Vacations Worldwide

วันที่ลงประกาศ: 9/22/2022


  • ประเภทพนักงาน:
  • สถานที่:
    9002 San Marco Court
    Orlando Office Complex
  • ประเภทงาน:
  • ประสบการณ์:
    Sales & Marketing Positions
  • วันที่ลงประกาศ:
  • Job ID:


Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Description


Oversees day-to-day aspects of Campaign performance of sales executives with a focus on converting leads to tours, and accountability to drive increases in campaign efficiencies through training, motivating, rewarding, coaching, managing conflict, and generally managing the marketing activities and performance of sales executives.

Analyzes data and reports to monitor campaign effectiveness and lead distribution. Develops, recommends, and implements solutions to increase campaign performance. Builds and maintains relationships with sales & marketing leadership and sales force. Communicates marketing strategies and solutions to the sales force.


Education and Experience

• High school diploma or GED; minimum 2 years’ experience in a similar position

Required Qualifications

• Proficiency in English

• 2+ years in Vacation Ownership leadership experience

• MVW source system experience preferred (Universe, Siebel, SalesForce, Sun DG, Mood)

Successful Candidates Will Be Willing To:

• Work at night 2-3 days a week

• Must be willing to work weekends and holidays as required by business needs

• Be reachable during off-hours


Building Customer Base

• Works with leadership team to develop strategies for increasing qualified traffic for sales presentations.  

• Supports development of self-generated business by creating and supporting a post-sale self gen lead program.  

• Evaluates and analyzes the book of business for site/sales team.  

• Creates and monitors Sales Executives lead assignment strategy and performance tracking.  

Managing the Sales Experience

• Reviews and approves sales templates and scripting for establishing contact.  

• Assists with calculating tour allocations by show factors and SE staffing.  

• Makes sure all necessary materials are provided for sales executives so they can effectively perform their daily activities (e.g., brochures, vacation planners, and computers).  

General Business Management

• Encourages and supports the establishment of a positive work environment that recognizes both individual and team accomplishments, and provides a safe haven for open and honest communication.  

• Manages the Guest Experience and the integrity of the brand name by making sure that all associates represent the company in an ethical, moral and professional manner at all times.  

• Conducts and/or participates in regular sales management meetings to review both the week and period performance and make action plans to ensure peak performance.  

• Mediates, counsels, and resolves in a timely manner any issues with or between subordinates and with colleagues.  

• Assigns Leads based on Sales Team schedules to ensure adequate coverage of sales leads & tour flow.  

• Conducts and/or contributes to material for Daily Huddles/Line Ups.  

• Monitors weekly and period-to-date reports (e.g., volume-per-guest [VPG], Net Sales, Customer Satisfaction, Sales Executives hot lead reports, channel reports, and Profit and Loss reports [P&Ls]), and provide effective motivational messages to sales team based on performance.  

• Determines when issue escalation is required.  

• Monitors the availability of product inventory and marketing matrixes to ensure Sales Executives have an accurate understanding of what can be sold from the portfolio as well as how it should be sold (e.g., to include financing).  

• Interviews new candidates as needed.  

Providing Services to Others

• Responds to customer questions, complaints, and/or concerns. 

• Develops plans to proactively deal with and mitigate common customer problems/complaints.  

Managing and Coaching the Sales Force

• Provides real-time coaching and consultation regarding approach to booking tours and

• Maintains a presence on the sales floor during selling sessions to serve as a resource for

Sales Executive on an as needed basis.  

• Builds team camaraderie and Sales Executive confidence to achieve sales goals.  

• Conducts Performance Reviews with Sales Executives to review sales goals, progress against goals, and actions required to achieve personal and organizational goals.  

• Manages the on-boarding of new Sales Executives and ensure proficiency in the sales process before a Sales Executive is put on the rotation.  

• Provides a clear understanding of what is expected of the Sales Executives.  

• Conducts one on one coaching meetings with individual Sales Executives to develop proficiency in sales approach, execution of process (i.e., discovery, intent, close), ability to close, cope with and respond to rejection, etc.  

• Delivers training to sales workforce.  

• Addresses issues related to employee concerns (e.g., work-place conflict, performance issues).  

• Prepares Sales Executives with multiple strategies for overcoming a broad range of sales objections.  

• Develops, conducts and supervises regular group training for Sales Executives to refresh on specific aspects of the sales presentation process as well as to develop Sales Executives in other personal/professional areas.  

• Facilitates regular training and feedback sessions with new hires.  

• Supervises and monitor sales presentations to ensure effective conformity with standards in terms of content and collateral.  

• Accompanies Sales Executives on rides as a means of identifying areas to provide feedback on performance.  

• Diagnoses issues with under-performing Sales Executives.  

Sales Executive performance.  

• Interprets and coaches Sales Executives based on results of feedback received through formal (e.g., surveys) and informal (e.g., customer conversations) channels.  

• Monitors and provides coaching on Sales Executive customer communication skills (e.g., phone behavior and emailing).  


• Understands and abides by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).

• Performs other duties as assigned.



• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.  

• Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. 

• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values.

• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. 

Building and Contributing to Teams

• Driving for Results - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.

• Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.

Building Relationships 

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  

• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions. 

• Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Generating Organizational Talent and Capability 

• Organizational Capability - Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives. Diagnoses capability needs; recruits and evaluates potential employees; emphasizes retention; champions talent management.

• Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Personal Expertise

• Applied Learning - Seeking out and making the most of learning opportunities to improve performance of self and/or others. Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback. 

• Business Acumen - Understanding and utilizing business information (e.g., Associate, Guest/Customer Satisfaction, Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Basic Competencies

o Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).

o Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

o Writing - Communicating effectively in writing as appropriate for the needs of the audience.

• Functional Job Family Competencies

o Performance Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities.

o Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.

o Sales and Marketing and Operations - Ability to understand the business needs and basic concepts of Sales and Marketing and Resort Operations in order to build a positive and collaborative working relationship.  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

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