HR Generalist/ Senior HR Generalist in MVW AP Regional Office at Marriott Vacations Worldwide

วันที่ลงประกาศ: 3/27/2020



Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary
Perform generalist HR administration relating to the entire employee life cycle; including recruitment, compensation and benefits, HR information management system, training and development, employee relations, performance management.  Assist line management in handling and resolving Human Resources issues.

Core Work Activities


  • HR support in the implementation or maintenance of various modules of the human resource management systems, such as Human Capital Management, Employee/Manager Self-Service, Payroll, Leave Management, Learning & Talent Management, Time & Attendance etc.
  • Identify opportunities for improving Human Resources processes through information systems changes and analysis
  • Assist to develop standard operating procedures (SOPs), guidelines, process flows, user documentation, departmental policy and other documentation that impact the use of HR systems.
  • Coordinate and provide communication, operational support and process guidance to employees and HR community.

General Support, Onboarding and Offboarding

  • Handle inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues
  • May assist with interview coordination and support line managers through the recruiting process.
  • Administers and maintains relevant HR systems throughout the process.
  • Provide support in day-to-day HR Operations such as on-boarding / off-boarding of employees, maintaining personnel records and work passes.
  • Provide support and knowledge to the business throughout the employee lifecycle (onboarding, transfers, performance cycles, leaves of absence and offboarding)
  • Conduct regular job chats with associates

Learning and Performance

  • Manage and conduct new hire orientation for all new hires, ensuring the orientation deck is constantly refreshed and up to date with Corporate.
  • Track and ensure completion of compliance trainings for all associates.
  • Maintain training records for core leadership training programs as well as HR trainings.
  • Assist with training preparation and other related coordination.
  • Coordinate and facilitate a range of training sessions and other events
  • Manage and maintain digital learning platforms
  • General learning and development support

Total Rewards

  • Conduct preliminary job analysis and creates job descriptions of non-benchmark positions through a job evaluation process.
  • Monitor and administer applicable salary increases.
  • Assist with market surveys
  • Benefits administration

Employee Relations

  • Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
  • Support line managers with employee relations issues, conduct investigations and escalate to Human Resources management as required.
  • Inform Human Resources management of issues related to employee relations at the property.
  • Support line managers and Human Resources management with engagement initiatives, including the coordination of recognition programs and training initiatives.
  • Provide support in the Engagement Survey exercise.

HR Administration

  • Maintain confidentiality and security of employee and property records, files, and information.
  • Liaise with the payroll team and escalate items of concern to management
  • Administer the payroll process for Singapore regional office including preparation of payroll documentation and the update of payroll templates and HRIS as required
  • Liaise with department heads to maintain departments organizational charts for the Singapore regional office
  • Answer and action phone calls, record and deliver messages where appropriate.
  • Create and maintain filing systems.
  • Create and type office correspondence using computer.
  • Ensure accurate maintenance of all employee records and files (e.g., interview documents, reference checks, applicant documentation, department Orientation check list).

Assists Management

  • Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.
  • Produce monthly employee reports for site management.
  • Support site management and leadership with handling and resolving Human Resources issues and special projects as required.

Policies and Procedures

  • Follow company and department policies and procedures and support the team to do likewise.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Perform other reasonable job duties as requested by Supervisors.


  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Prepare and review written documents including proofreading and editing written information to ensure accuracy and completeness.

HR Audit and Compliance

  • Support the business with meeting expectations and standards.
  • Comply with the Global HR expectations and standards.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Secure employee data in accordance with data protection guidelines.


  • Perform all tasks in a timely manner ensuring all deadlines are met.
  • Perform other related tasks as assigned by management.
  • Comply with MVCI and Marriott Vacations Worldwide policies and procedures.
  • Be proactive, team-oriented and have a flexible approach to work, meeting the needs of the team and the business at all times.
  • Maintain an attitude and commitment to provide excellent service to all customers and associates.  Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and external customers.
  • Maintain a working knowledge of all Marriott Vacations Worldwide product lines.
  • Maintain computer systems knowledge (Windows, Outlook, Word, Excel, PowerPoint and etc.).
  • Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.

Candidate Profile

  • Diploma or Degree holder in relevant business field. Part or CIPD HR qualified e.g. Certificate of Personal Practice holder (desirable).
  • At least 2 years of proven experience as an HR Executive
  • Experience working in the Timeshare industry an advantage

At Marriott Vacation Club, you will have full responsibility and ownership of tasks assigned to you. You will need to work well under pressure while displaying a high level of drive and initiative. This is a unique opportunity for you to work in a company that is experiencing tremendous growth globally. Candidate with more experiences will be offered as Senior HR Generalist position with us.

Come join us and click the Apply button now!