Temporary Activities Coordinator at Marriott's Club Son Antem with Marriott Vacations Worldwide - Career Site

Date Posted: 2/15/2018

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

POSITION SUMMARY

Encourage, recruit, register, and schedule children of members and guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Participate in everyday activities such as organizing arts and crafts time, leading games, reading stories and singing songs. Promote the club's youth programs and activities, and assist parents in program registration. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Clean and maintain recreational equipment and supplies.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 25 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

CRITICAL TASKS

Recreation Communication and Coordination

  • Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
  • Provide information to guests about available recreation facilities, activities, lessons, and equipment.
  • Encourage and recruit guests to participate in recreation activities.
  • Register and schedule guests for activities by recording information using the appropriate method (e.g., write in registration book, enter into Concierge Assistant).
  • Supervise and care for children in the center.
  • Assist in leading arts, crafts, story time, play and other activities.

Recreation Facilities Safety

  • Follow company policy and procedure for working with children (e.g., use of waiver forms).
  • Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
  • Be aware of situations where guests are not able to safely participate in an activity and inform supervisor/manager.
  • Provide assistance to injured guests until the arrival of emergency medical services.
  • Promote the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts, skiing area) intended for the safety and welfare of guests and members.
  • Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment.

Recreation Equipment and Supplies

  • Clean and maintain recreational equipment and supplies.
  • Process payments for rental equipment, recreation activities, facility rentals, or retail sales by applying charges to guest rooms or handling cash and credit card payments using appropriate system (e.g., Micros, PMS).

Guest Relations

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Talk with and listen to other employees to effectively exchange information.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.

Physical Tasks

  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Safety

  • Report work related accidents, or other injuries immediately upon occurrence to supervisor/manager.
  • Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
  • Maintain awareness of suspicious activity on property and report such activity to a supervisor/manager.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Identify and correct unsafe work procedures or conditions and/or report them to management and Loss Prevention personnel.
  • Complete appropriate safety training and certifications to perform work tasks.
  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Policies and Procedures

  • Protect the privacy of guests and coworkers.
  • Follow company and department policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Maintain confidentiality of proprietary materials and information.
  • Perform other reasonable job duties as requested.

CRITICAL COMPETENCIES

Analytical Skills

  • Learning

Interpersonal Skills

  • Customer Service Orientation
  • Diversity Relations
  • Team Work
  • Interpersonal Skills

Communications

  • Communication
  • Listening
  • Telephone Etiquette Skills
  • English Language Proficiency
  • Fluent German and/or Spanish preferably

Personal Attributes

  • Dependability
  • Presentation
  • Safety Orientation
  • Integrity
  • Positive Demeanor
  • Adaptability/Flexibility
  • Initiative

Organization

  • Multi-Tasking

Personal Attributes

  • Generating Enthusiasm

Certifications/Training

  • Recreation Equipment
  • CPR Certification
  • First Aid Certification
  • Any certification/training required by local/state agencies
  

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

No related work experience is required

Supervisory Experience

No supervisory experience is required

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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