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Telesales Consultant in Hong Kong Marketing Office at Marriott Vacations Worldwide

Date Posted: 12/12/2018

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Telesales Consultant

Interact with prospective owners over the telephone and email and effectively uses sales techniques to convert them into purchasers. Develop relationships with prospective owners by following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each prospective owner. Maintain the customer relationship after the sale is complete to ensure continued satisfaction with the organization and to develop future business opportunities (i.e., referrals, additional sales).

Job Responsibilities:

Building and Maintaining Customer Base

  • Follows up on referrals from owners.
  • Develops and maintains records on customer contacts and use that information to support effective follow-up encounters.
  • Contacts owners to monitor satisfaction, makes aware of upcoming promotions, and develops business opportunities (e.g., reloads, referrals).
  • Uses available Customer Relationship Management systems (e.g., Seibel, Universe) to maintain accounts of interactions and follow up with customers with regard to purchases and contracting activity.

Inviting or selling preview packages over the phone

  • Establishes trust during the warm up, discovery, and intent statement and build rapport with customer.
  • Promote preview packages using approved process.
  • Invite members or guest over the phone to attend preview
  • Practices and continues to develop and improve sales presentation.
  • Presents to customers in a manner that effectively utilizes the elements of the sales process.
  • Follows up customer interaction with email, phone, or mail correspondence.

Providing Services to Others

  • Responds to and monitors the resolution of customer and owner inquiries in a timely manner with accurate information.
  • Leverages resources for providing service to customers and owners (e.g., Vacation Ownership Advisors) in an effective manner.

Other

  • Demonstrates total understanding of the culture and processes of the organization.
  • Manages time effectively to punctually attend daily team meetings, training sessions, and customer/owner appointments.
  • Participates in formal training sessions offered by management team.
  • Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to enable customer relationship building.
  • Assists in the development and mentoring of other Telesales Executives as requested.
  • Understands and abides by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).
  • Performs other duties as assigned

Job Requirements:

  • Minimum of 1 year or more call center working experience in tele-sales.
  • Excellent written and oral communicative, verbal and non-verbal listening skills.
  • Positive and enthusiastic attitude.
  • Presents a professional and knowledgeable image.
  • Ability to represent MVCI in a courteous, enthusiastic and diligent manner.
  • Proven experience using persuasive techniques.
  • Experience in direct marketing or promotional sales will be advantageous.
  • Proven ability to work in a team environment and interact with all levels of the organization.
  • Working knowledge of Microsoft Excel and Word
  • Experience in high volume, fast-paced, results oriented business environments.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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