Telemarketing Lead in ILG Intl HDQ Kendall FL at Marriott Vacations Worldwide

Date Posted: 12/3/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Specific Job Summary

This positions core responsibility is to make outbound telemarketing sales in all cross-department disciplines including –deposits, international, upgrades, renewals and lapsed members.

In addition, this person is responsible to assist in new hire and tenured training, periodically provide administrative advisors support i.e. promocode look up, escalated calls and problem resolution,  provide support and feedback on best practices to drive/improve department performance and oversee the sales floor as needed.

Specific Expected Contributions (including duties and responsibilities)

  • Works from the Predictive Dialer/provided lists to make outbound calls to targeted members to renew, upgrade and reinstate delinquent memberships, solicit deposits and extended deposited weeks for both domestic and international members.
  • Oversee the sales floor as needed.
  • Assist in new hire and tenured training.
  • Periodically provide administrative advisor support i.e. promo code look-up.
  • Assist with handling escalated calls.
  • Assist with problem resolution – i.e. resolving peers concerns on product, pricing, membership term.
  • Provide support and feedback on best practices to drive/improve department performance.
  • Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc.
  • Answers questions on all Interval International products and exchanges.
  • Meets daily/weekly/monthly revenue goals based upon assigned working area.
  • Maintains a minimum of 90% performance on call monitoring.
  • Performs other related duties as required.

    Specific Candidate Profile (the education, experience, skills and attributes that are important for this position)

  • Must possess 2-4 years leadership experience.
  • Must possess 2-4 years sales experience.
  • Must possess 3-5 years Interval Call Center experience in a customer facing experience or similar inter- company/industry role.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.