Telemarketing Administrator at Costa del Sol M&S Team with Marriott Vacations Worldwide - Career Site

Date Posted: 5/9/2018

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job title: Telemarketing Administrator



Reports to: Telemarketing Team leader

Sub reporting line: Telemarketing Administration Supervisors

Department: Marketing

Date: June 2014

SUMMARY

Support Telemarketing Department with administrative and other tasks to ensure its smooth and efficient running.

Must speak English fluently, other languages an advantage (French, Italian, German)

TASKS

Operations

  1. Liaise with Telemarketers and Admin to make reservations for holiday preview bookings in the appropriate systems.

  1. Support TM Admin Supervisors with all departmental tasks.



Administration

  1. Check room availability as requested.

  1. Process bookings in reservation system and update appropriate tracking systems.

  1. Assisting Telemarketers with pricing of packages.

  1. Support TM Supervisor monitoring the telemarketing issues/queries on a daily basis.

  1. Inform HP, Sales Reception and Resort reservation of any last minute bookings, changes and cancellations.

  1. Track TMK hours on a daily basis.

  1. Distribute reports as required.

10. Check departmental inboxes and process information accordingly.

11. Assist with visual presentation of team competitions, spifs, etc.

OTHER

12. Help with other administrative matters or related tasks as assigned by management.

13. Assist with completion of verification, compliance and activation calls.

14. Complies with MVC Company policy and procedures.

Signed: ........................................

Print name:....................................

Date:...........................................

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.