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Sr. Manager Reporting Services in Salt Lake City Call Center at Marriott Vacations Worldwide

Date Posted: 4/29/2019

Job Snapshot

Job Description

*Job Posting due to Corporate Restructure

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Position Summary

As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives. Responsible for selection, supervision and development of staff in accordance with company policies and procedures.

Specific Job Summary

This role is responsible for implementing and managing reporting strategies, processes and systems across all brands for Owner & Member Services. This includes developing, managing and maintaining MVW's suite of financial, managerial and operational reports for business areas such as Finance & Accounting (both Owner Services and Corporate F&A departments), Owner & Member Services and Communication Services. Reporting services provided by this department include, but are not limited to: customer usage and trends, program and various offerings performance, associate performance statistics, account audits, communication data and corresponding performance of individual communication campaigns, etc.

The incumbent plays an independent and autonomous role in rationalizing and standardizing MVW's inventory of internal and external reports. This role supervises a dedicated team of Report Analysts & User Support Specialists and consults with senior leaders across MVW to understand systems and reporting issues and to deliver business and financial information system solutions that meet quality, time, and cost considerations. In support of achieving business goals, this role serves as a project leader and manager for business improvement efforts as well as large scale reporting efforts and will also provide guidance for data storage and design in the reporting environment.

Generic Expected Contributions

  • Develops operating plans and workable business processes for own department in alignment with function strategy.
  • Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results. Typically influences work of cross-functional or extended teams.
  • Responds to, solves and makes decisions on business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.
  • Works to enhance the organization's capabilities through effective staffing and development of others by:

- anticipating staffing requirements by comparing business needs with strengths and weaknesses of existing staff.

- coaching own team to collaborate with others.

- using appropriate Marriott interviewing tools to hire the best people available from inside or outside.

- establishing goals and delegating tasks appropriately.

- providing timely coaching and feedback

- making and rewarding distinctions in performance.

- engaging in progressive disciplinary processes, when appropriate.

  • Assists more senior associates in achieving business results by:

- acting in a consultative fashion to implement programs impacting the broader organization.

- assisting in the development and communication of broader organizational goals.

- achieving results against budget within scope of responsibility.

- taking calculated risks to move the department or team forward.

- developing and using systems to organize and keep track of information.

- balancing the interests of own group with the interests of the organization.

- working with others to identify and remove barriers to success.

  • Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
  • Performs other duties as appropriate.

Specific Expected Contributions

  • Participates in the business strategic goal planning and sets team annual objectives.
  • Meets with business partners to ensure development priorities, requirements, progress and gaps are effectively communicated.
  • Spearheads new process changes and system integration projects while developing team skills to support new solutions.
  • Manages resources, activities, issues, and risks for the technical activities for related projects.
  • Coordinates and monitors system analysis, design, build, test, and deployment activities for reporting and analysis.
  • Demonstrates exceptional project planning and management skills.
  • Responsible for transitioning manual and non-confirming reporting solutions to automated reporting solutions.
  • Responsible for the standardization of the organization's inventory of reports and metrics.
  • Responsible for reporting security and delivery automation.
  • Provides technical leadership and direction for projects and systems (e.g., drive application/technical architecture discussions/reviews/decisions).
  • Ensures technical decisions are consistent with MVW Information Resource strategies and policies.
  • Contributes in the direction of global Owner Services' reporting strategies and tools within IR application services and business organizations.
  • Supervises a staff of Report Analysts and User Support Specialists; ensuring priorities are set and expectations are being met.
  • Provides support and guidance for Communication Services' data needs.
  • Performs similar duties in support of achieving business goals as required.

Generic Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Generally a professional position requiring significant knowledge and experience in one or more disciplines and/or business operations and associate management. College degree and/or relevant experience generally required.

Specific Candidate Profile


  • Bachelor degree in Business Intelligence or Information Systems or equivalent experience required.
  • MBA a plus.


  • Minimum six (6) years experience in Information Management and enabling technologies in an organization that operates globally.
  • At least two years' experience managing a team of direct reports.

Skills and Attributes

  • Strong communication skills providing the ability to work in a dynamic, multi-functional matrix environment.
  • Pro-active, assertive, motivated and disciplined.
  • Strong collaborative skills and professional demeanor with a history of consistently delivering business results.
  • Experience in the full life cycle of solution development.
  • Able to translate business needs into operational priorities.
  • Technical knowledge in the following areas:

- Cognos Reporting

- SQL (Oracle / SQR Server)

- Visual Basic for Applications (VBA)

- SQL Server Reporting Services

- Additional Reporting tools a plus 

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.