Sr. Manager, Business Analysis in Marriott’s Harbour Lake at Marriott Vacations Worldwide

Date Posted: 7/10/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. 

As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision making process. Responsible for selection, supervision and development of staff in accordance with company policies and procedures.


Specific Job Summary (describe the nature and purpose of the position

The Senior Business Analyst for the Business Initiative Management Office has responsibility for supporting key business teams across the organization in support of enterprise initiatives. This encompasses activities required to successfully provide the organization the skills necessary to support the development and delivery of complex business solutions. Skills such as analysis, problem decomposition, rationalization, solutioning and validation in support of delivering the business objectives. This role should also seek to identify process improvements and standards in support of greater efficiencies of the Initiative Delivery team.

This position has responsibility for day-to-day aspects of providing support and analysis to ensure delivery of cross-process improvements along with the utilization of tools and techniques to achieve stated business objectives including but not limited to cost savings, revenue enhancement, product line expansion, and channel optimization.

Senior Manager Business Analyst for the Business Initiative Management Office is required to have a tactical understanding of all operating and financial aspects of the Initiative Delivery, including financial performance, customer satisfaction, associate engagement and key initiative objectives. This position will also provide leadership to other Business Analyst to track, measure, monitor reports and help drive performance across processes within MVCI (including Marketing Sales & Service, Resort Operations, Product Supply Management, Development, Feasibility, and the enabling processes) and with external parties to ensure Initiatives achieve their stated objectives.

Expected Contributions

  • Contributes to team, department and/or business results by performing more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
  • Responds to, solves and makes decisions on more complex/non-routine business requests with limited to moderate risk.
  • Works to enhance the organization's capabilities through effective staffing and development of others by:

- coaching own team to collaborate with others.

- using appropriate MVW interviewing tools to hire the best people available from inside or outside.

- establishing goals and delegating tasks appropriately.

- providing timely coaching and feedback

- making and rewarding distinctions in performance.

- engaging in progressive disciplinary processes, when appropriate.

  • Assists more senior associates in achieving business results by:

- identifying opportunities to enhance the effectiveness of business processes.

- providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.

- participating in setting department operating plans.

- recognizing and celebrating team successes.

- achieving results against budget within scope of responsibility.

  • Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
  • Performs other duties as appropriate.


Specific Expected Contributions

  • Lead a team of Business Analysts and provide direction of requirements management to other team members to ensure a well-trained and qualified staff.
  • Manage resources across multiple projects in parallel.
  • Provide Initiative insight and perspective into analysis, design, and preparation of new process and/or technology solutions to solve complex business problems.
  • Participate in project deliverables such as Process Maps, Business Requirements, Business Rules, Use Cases and Features/User Stories.
  • Ensure traceability throughout the delivery lifecycle.
  • Extensive background in backlog management including planning, refinement and estimation
  • Plan, execute and support business change management strategies.
  • Excellent problem-solving and decision-making skills performing detailed analysis of business processes and goals. Penchant to understand "How" and ask "Why" in order to seek to understand complex business issues and objectives.
  • Utilize sound business judgment and financial acumen to identify process improvements and lead and/or develop and present a business case.
  • Support Business SME's in analyzing, documenting and validating process and application changes.
  • Document and/or Enhance existing requirements and use cases to account for changes in core solutions and assist with revising test cases that would be leveraged by MVW Testing teams
  • Assist MVW SMEs in performing UAT and validation activities in support of solutions testing.
  • Proven desire and experience with developing relationships at all levels across organizations in order to facilitate the definition and resolution of business issues and objectives.
  • Strong listening, verbal and written interpersonal and communication skills. Able to effectively communicate to both business and technical resources.
  • Proven experience in collaborating with cross-functional teams and the capacity to deal with a variety of levels internally and externally.
  • Ability to lead the development and prioritization of business objectives and requirements.
  • Organizational awareness by learning business structure, processes, and substance.
  • Strong work ethic; self-starter and motivator; strong sense of ownership.
  • The ability to enter new environments and begin to produce clear-cut results right from the start.

Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Generally a professional position with specific knowledge and experience in a discipline (e.g., Accounting, Human Resources, Information Resources) and associate management. College degree and/or relevant experience typically required.

Specific Candidate Profile (the education, experience, skills and attributes that are important for this position)


  • Bachelor's degree or equivalent operations business analysis experience required.
  • IIBA CBAP Certification preferred


  • Minimum of 10 years of business analysis/ initiative management delivery experience.
  • Experience in leading and managing teams
  • Experience operating at the regional level is preferred.


  • High level of proficiency in process modeling using BPMN and/or UML with Visio, LucidChart or other technical modeling tool preferred.
  • Extensive use of an Agile management tool -- Such as Jira, VersionOne, Rally, Aha!, Blueprint, etc preferred.
  • Strong analysis and consulting skills with the ability to interface with senior business leaders.
  • Strong program and organizational skills are essential.
  • Solid measurement skills related to assessment of information, initiatives and strategies.
  • Strong verbal and written communication skills.
  • Ability to articulate and gain support from others.
  • Proficiency with Microsoft Office products, including Word, Excel and PowerPoint.
  • Ability to develop and maintain strong interpersonal relationships with regional team members, Resort Executive Committee leadership, Resort management and corporate teams.
  • Strong understanding of resort operations and the market.
  • Strong presentation skills required.
  • Ability to work in a transaction-driven, deadline-driven environment to meet objectives of assignments while also meeting budget and quality goals.
  • Ability to review and analyze blueprints


  • Collaborative in role as a team leader.
  • Persistent in order to drive ideas.
  • Strong leader able to influence without authority.
  • Delivers results and ability to balance priorities under pressure.
  • Leadership presence to establish credibility in area of expertise to influence with all levels of on-property and off-property organizations.
  • Analytical to make decisions using data and business knowledge.
  • Comfortable with complexity, ambiguity and change.
  • Trustworthy with strong business integrity and ability to hold sensitive information in confidence.
  • High analytical ability to convert conceptual ideas to hard business plans.

 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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