Sales Service Agent at Marriott's Club Son Antem with Marriott Vacations Worldwide - Career Site

Date Posted: 8/17/2018

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

SUMMARY:

Responsible for the pre-qualification and assistance to clients, representing the MVCI products and system with integrity while displaying excellent customer service skills according to MVCI standards.

OVERALL RESPONSIBILITIES:

  • Provide appropriate information to all guests with accuracy, attention to detail and product knowledge.
  • Conduct pre arrival calls, servicing clients and finding out who travels in party and assist them with any membership issue during their stay.
  • Identify and take action on all clients' issues and conducting follow up until the issue is solved.
  • Qualify clients and be able to diplomatically explain promotion terms and conditions to guests that may qualify for a general information (GI) tour.
  • Co-ordinate appointments and the time of arrivals with the front desk at the Sales Centre.
  • Provide appropriate information to all clients with accuracy, attention to detail and product knowledge.
  • Provide service to and handle all customers' questions, problems and complaints and solve issues in a satisfactory manner
  • In charge of delivering welcome packages to MVCI owners.
  • To maintain and exceed minimum performance standards as established by the Sales management on a period basis.
  • To obtain referrals from new and existing owners.
  • Follow up on sales leads, self generated or those provided by S&M Management to improve sales results.
  • Review own performance with management to improve sales results.

ESSENTIAL JOB FUNCTIONS:

  • To maintain an attitude of customer service throughout your dealings with guests and owners.
  • To assist owners when necessary with bookings, queries, etc.
  • To commit to a personal on-going self development programme.
  • To establish supportive and positive interaction with other Associates.
  • Remain current on company and industry information.
  • Through professional persuasion, generate qualified prospective purchasers to attend Marriott's Club Son Antem sales presentation.
  • Qualify clients according to the "details of participation" of any given programme.
  • Be able to explain promotion terms and conditions to guests that may qualify for a general information (GI) tour.
  • Co-ordinate appointments and the time of arrivals with the front desk at the Sales Centre.
  • Responsible for contacting In House clients and Owner Referrals in order to generate tours following the company guidelines for In House and referral business.

OTHER:

- Perform other related tasks as assigned by management.

- Comply with MVCI company policy and procedures.

- To be in the office on time and show a professional, positive and confident attitude.

JOB QUALIFICATIONS:

  1. Must speak fluent English or German; any other language an advantage.
  2. Excellent customer service skills.
  3. Good organizational skills.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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