Sales Quality Assurance Executive - Mandarin Speaking in Bali at Marriott Vacations Worldwide

Date Posted: 2/20/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Kawasan Pariwisata Lot Sw1 Nusa Dua
    Bali
  • Job Type:
  • Job ID:
    JR2285

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

JOB SUMMARY

Contribute to the success of the organization by reducing post-sale contract cancellations by reviewing and ensuring a positive post sale owner experience. When needed, effectively uses sales techniques to encourage new purchasers to not cancel the sales contract within the rescission period. Reviews all sales documents prior to final closing to ensure all information is complete and accurate.  Ensure that all funding issues are addressed prior to closing. Completes follow-up calls with new owners after closing to ensure continued satisfaction with the organization.

Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of the time. Perform other reasonable job duties as requested by Supervisors.

CORE WORK ACTIVITIES

Document Review and Preparation

  • Assure complete and accurate processing of documents pertaining to sales.
  • Review any paperwork discrepancies or deficiencies with the Sales Executive, Sales QA Team Leader and/or the Sales Manager.
  • If needed, obtain information from customer to properly complete sales forms.

Sales Closing Administration

  • Address customer questions and concerns.
  • Review details of contracts with customers.
  • Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
  • If applicable, collect funds required for sale.
  • When needed, effectively use sales techniques to encourage customers to complete the sale transaction.
  • Finalize sales contracts and completes the sales closing process.

Post-Closing Activities

  • Monitor contract processing to ensure completion of the sales contract.
  • Contact new owners via phone to answer questions, address concerns, and ensure new owner is comfortable with purchase.
  • Respond to and monitor the resolution of customer and owner inquiries in a timely manner with accurate information.
  • When needed, effectively use sales techniques to discourage new owners from rescinding the sales contract.
  • Leverage resources for providing service to guests and owners (e.g., Vacation Ownership Advisors) in an effective manner.
  • Fulfil requests from owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.

Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Ensure personal appearance is clean, hygienic, professional and in compliance with company policies and procedures.

Other

  • Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).
  • Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
  • Demonstrate total understanding of the culture and processes of the organization.
  • Improve sales closing and sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager, Sales QA Team Leader, Coaches, Guests, Owners).
  • Participate in formal training sessions offered by management team.
  • Assist in the development and mentoring of other Quality Assurance Executives as requested.
  • Maintain computer systems knowledge (Outlook, Word and Excel, MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
  • Work with all colleagues as a team, supporting the needs within that team and those of the business at all times.
  • Perform all tasks in a timely manner ensuring all deadlines are met.
  • Perform other reasonable duty or function that may be assigned by management.