Restaurant Waiter at Marriott's Marbella Beach Resort with Marriott Vacations Worldwide - Career Site

Date Posted: 4/9/2018

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

POSITION: RESTAURANT WAITER

DEPARTMENT: FOOD & BEVERAGE

OVERALL RESPONSIBILITIES:

Ensure total guest satisfaction with providing excellent level of service at all time. Follow management guidance and Marriott Sop's & LSOP's. Maintain a proper and accurate cashiering procedure.

WORKING RELATIONSHIPS:



Reports to: Restaurant Supervisor

Supervises: N/A

Interfaces: Customers, kitchen staff

JOB QUALIFICATIONS:

  • 1 Year of previous experience in Restaurant and Bar service.
  • Degree in Hotel/Restaurant School a plus.
  • Have a "Carnet de Manipulador de Alimentos".
  • Fluent in Spanish and strong working knowledge of English.
  • Good team Player.

ESSENTIAL JOB FUNCTIONS:

  • Bring supplies from the store and re-stock the bar and service area.
  • Keep the work area clean and tidy (clean as you go).
  • Prepare mise-en-place for all service periods.
  • Serve guests according to service standards.
  • Handle Micros Register to ring up checks.
  • Communicate daily specials, drinks and promotional activities to guests Practice of suggestive selling and aggressive hospitality.
  • Be prepared to answer any questions about the menu in a direct concise way.
  • Ensure that guests are satisfied by assisting with service, seating, communicating with kitchen and by striving to speak to each guest.
  • Ensure that all side work is done on a daily basis
  • Attend restaurant meeting.
  • Communicate directly and/or through the use of a logbook to the next shift staff.
  • Follow through on all bookings of restaurant parties and effectively communicate to others.
  • Demonstrates self-confidence, energy and enthusiasm
  • Present ideas, expectations and information in a concise, well-organized way.
  • Comply with 39 point Checklist

MARGINAL JOB FUNCTIONS:

  • Each associate including supervisor is expected to carry out all reasonable requests by management, which the associate is capable of performing.
  • Provide assistance to all departments if staffing levels require.

PHYSICAL JOB REQUIREMENTS:

  • Frequent bending, kneeling and stooping, lifting up to 35kg, climbing ladders and up to 5 floors of stairs
  • Good visual observation.
  • Resistance to inclement weather conditions (heat and humidity)
  • Walking and working outside of air controlled areas.
  • Maintain a neat and professional appearance at all time.
  • Male staff members should be well shaved and have their hair well trimmed. Mustache is permitted if kept neat and trimmed.
  • Jewelry other than wedding ring and watch is not permitted. Women are authorized to wear earring drops.
  • Female staff members should at all times have their hair in tide-back it is longer than shoulder length.

OTHER:

  • Be punctual and wear the name tag and uniform at all times during working hours.
  • Perform all tasks in a timely manner ensuring all deadlines are met.
  • Perform other related tasks as assigned by management.
  • Comply with MVCI and Marriott International polices and procedures.
  • Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
  • Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
  • Maintain a working knowledge of all Marriott product lines.
  • Maintain computer systems knowledge (MS Office, e-mail etc)
  • Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.