Pool/F&B Supervisor in Shadow Ridge at Marriott Vacations Worldwide

Date Posted: 1/28/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.



POSITION SUMMARY

Encourages, recruits, registers, and schedule owners/guests to participate in activities on the Pool Decks. Promotes a fun and relaxing atmosphere for guests. Provides information to owners/guests about available recreation facilities and activities. Promotes the rules and regulations of the Pool decks and the Resort facility intended for the safety and welfare of owners/guests. Observes activity in the Pool Decks and recreational facility and responds appropriately in accordance with local operating procedure in the event of an emergency. Aware of possible situations where owners/guests are not able to safely participate in an activity and inform supervisor/manager. Cleans and maintains recreational equipment and supplies.

Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications. Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests’ service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation. Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates. Complies with quality assurance expectations and standards. Stands, sits, or walks for an extended period or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 25 pounds without assistance. Performs other reasonable job duties as requested by Supervisors.

               



CRITICAL TASKS


Recreation and Pool Activities Communication and Coordination

  • Promotes a fun and relaxing atmosphere for owners/guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
  • Provides information to owners/guests about available recreation facilities, activities, lessons, and equipment.
  • Encourages and recruits owners/guests to participate in recreation activities.
  • Registers and schedules owners/guests for activities by recording information using the appropriate method (e.g., write in registration book, enter into Concierge Assistant, uses tracking software).
     


Recreation Facilities Safety

  • Follows company policy and procedure for working with children (e.g., use of waiver forms).
  • Observes activity in the recreational facility and responds appropriately in accordance with local operating procedure in the event of an emergency.
  • Aware of situations where guests are not able to safely participate in an activity and inform supervisor/manager.
  • Provides assistance to injured guests until the arrival of emergency medical services.
  • Promotes the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts, skiing area) intended for the safety and welfare of owners/guests.
  • Completes any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment.




Recreation Equipment and Supplies

  • Cleans and maintains recreational and pool equipment and supplies.
  • Processes payments for rental equipment, recreation activities, facility rentals, or retail sales by applying charges to guest rooms or handling cash and credit card payments using appropriate system (e.g., Micros, PMS).




Guest Relations

  • Welcomes and acknowledge owner/guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Engages guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Actively listens and responds positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, etc.) to resolve issues and build trust.
  • Thanks guests with genuine appreciation and provide a fond farewell.
  • Anticipates owner/guests' service needs, including asking questions to better understand their needs and watching/listening to preferences and acting on them whenever possible.
  • Addresses guests' service needs in a professional, positive, and timely manner.
  • Assists other associates to ensure proper coverage and prompt guest service on the pool decks.
  • Provides assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).




Communication

  • Speaks to owners/guests and co-workers using clear, appropriate and professional language.
  • Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Provides assistance to coworkers, ensuring they understand their tasks.
  • Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Talks with and listens to other associates to effectively exchange information.

    Working with Others

  • Supports all co-workers and treats them with dignity and respect.
  • Partners with and assist others to promote an environment of teamwork and achieve common goals.
  • Handles sensitive issues with associates and/or owners/guests with tact, respect, diplomacy, and confidentiality.
  • Develops and maintains positive and productive working relationships with other associates and departments.

    Quality Assurance/Quality Improvement

  • Complies with quality assurance expectations and standards.

    Physical Tasks

  • Stands, sits, or walks for an extended period of time or for an entire work shift.
  • Moves, lifts, carries, pushes, pulls, and places objects weighing less than 25 pounds without assistance.
  • Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.


Safety and Security

  • Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Uses proper equipment, wears appropriate personal protective clothing (PPE), and employs correct lifting procedures, as necessary, to avoid injury.
  • Maintains awareness of suspicious persons on property premises.
  • Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.


Policies and Procedures

  • Protects the privacy and security of guests and coworkers.
  • Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Maintains confidentiality of proprietary materials and information.
  • Follows company and department policies and procedures.
  • Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Performs other reasonable job duties as requested.
 

CRITICAL COMPETENCIES

Analytical Skills

  • Learning
  • Asgard / PMS
  • Microsoft Office

Interpersonal Skills

  • Customer Service Orientation
  • Diversity Relations
  • Team Work
  • Interpersonal Skills

Communications

  • Communication
  • Listening
  • Telephone Etiquette Skills
  • English Language Proficiency

Personal Attributes

  • Dependability
  • Presentation
  • Safety Orientation
  • Integrity
  • Positive Demeanor
  • Adaptability/Flexibility
  • Initiative

Organization

  • Multi-Tasking

Personal Attributes

  • Generating Enthusiasm

Certifications/Training

  • Recreation Equipment
  • CPR Certification
  • First Aid Certification
  • Any certification/training required by local/state agencies
  • TAM Card

PREFERRED

 QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent; College degree preferred

Related Work Experience

Familiarity with Vacation Ownership, Asgard and PMS

Supervisory Experience

No supervisory experience is required



Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.