Personnel Manager in MVO WVC Westin Lagunamar Ocean Resort at Marriott Vacations Worldwide

Date Posted: 11/6/2023

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Generic Position Summary

As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.

Specific Job Summary

The  Personnel Manager  will report directly to directly to the Manager/Director of Human Resources and is responsible for supporting all human resources activities including compensation, work environment, associate relations, compliance, Mexico’s Federal Labor Law, Social Security matters and under supervision, interpretation of site and company Human Resources policies and procedures. The incumbent contributes of HR generalist knowledge with specialization in Associate Relations. The incumbent will generally work under limited supervision, ensuring Work Environment programs and processes are effectively implemented to accomplish objectives in alignment with broader business objectives and strategies. It is expected for this position to support compliance with all administrative and reporting requirements by Mexico’s employment laws and support all HRIS, Talent Acquisition, Talent Development, and payroll systems from a Mexico standpoint.

Generic Expected Contributions

  • Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
  • Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk. 
  • Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
  • Assists more senior associates in achieving business results by:
    • identifying opportunities to enhance the effectiveness of business processes.
    • providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
    • participating in setting department operating plans.
    • recognizing and celebrating team successes.
    • achieving results against budget within scope of responsibility.
  • Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
  • Performs other duties as appropriate.

Specific Expected Contributions


  • Assist local HRBP compliance of compensation programs within and as established by Compensation COE. Will consult with onsite HR Leadership accordingly.
  • Assist local HRBP on non-management pay administration guidelines, including annual performance/merit increase guidelines.
  • Assist local HRBP on issues relating to wage parity/analysis.

Work Environment

  • Assist local HRBP on actions to maintain positive associate relations.
  • Monitors work environment for any signs of potential union organization and escalate accordingly.
  • Participate in and support Positive Work Environment (PAR) training, labor/employee relations-related interventions (focus groups, feedback sessions, etc.), Guarantee of Fair Treatment/Arbitration in collaboration with the COE Work Environment Team to come to a satisfactory resolution.
  • Coach and advise management on Work Environment issues.
  • Key escalation points for associate relation issues and may substitute for Director Human Resources. (e.g., progressive discipline issues)
  • Assist local HRBP to ensure that disciplinary procedures are consistently and appropriately administered on site.
  • Assist local HRBP in research and preparation of employment lawsuits for corporate and outside counsel.
  • Provides liaison and consulting services to all levels of management and associates interpreting and defining established policies and procedures.

Associate Relations

  • The Personnel Manager should be proactive in all areas of Associate Relations.
  • The Personnel Manager  will assist with review Engagement Survey scores  site.
  • Where possible the Personnel Manager should be aware of any issues relating to Associate areas at any site which might impact associate well-being (e.g. the Associate break-room/the Associate entrance).
  • The Personnel Manager assist HRBP for the on-site life cycle of the Engagement Survey and the associated action planning. In addition, to assist overseeing the improvement of those sites and departments who fail to meet the minimum standards in any portion of the lifecycle and/or the associated metrics.

Locations with Union Representation (where applicable)

  • Interprets CBA and ensures site leadership is well educated on all CBA procedures.
  • Adheres to guidelines as required under local CBA.
  • Consults with HRBP on all Union matters.

Leaves under Social Security Institute (IMSS)

  • SME for Social Security leaves and partners with F&A / Payroll when appropriate.
  • Supports and partners with F&A / Payroll on-site have systems in place to record absences, time-off requests, and shift turndowns.
  • Assist in preparing documentation for hearings, as necessary.


  • Reviews adherence to Mexico’s Federal Labor Law Federal as it relates to compensation and other legal requirements.
  • Assist HRBP on site compliance with all applicable MVW policies, procedures, and
  • Remains current on government regulations and legislation to manage the associate relations program to ensure/enforce consistent and fair application and compliance of MVW and local regulations.

Talent Acquisition

  • Ensures compliance with company employment policies & procedures in addition to fulfilling Mexico Labor Law requirements for employment.
  • Participates in local and national recruitment events and is an ambassador of the Brand and the Company through various recruitment sources (Schools, universities, Labor Department, etc.)
  • Partner with corporate HR communications to ensure best practices related to talent acquisition and retention are shared accordingly.

Talent Management

  • Assist HRBP in planning, coordinating, and directing associate training programs.
  • Support the HR function as it relates to new hires and onboarding experience of new associates.
  • Provides task aids and training materials to site leaders and associates.
  • Conducts impromptu one-on-one trainings as needed during site visits.
  • Under the guidance of onsite HRBP, prepare the annual development and retention plan and budget, and present it to the various levels of location Senior Leadership and HR.
  • Partner with corporate HR communications to ensure best practices related to talent development and retention are shared accordingly.
  • In partnership with all site senior leaders, talent development COE and Brand, produce and execute the annual training calendar for all associates and communicate it accordingly.
  • Manage to stay on track the training and retention budget.
  • Responsible for all the documenting, tracking and reporting all training related matters as required by government agencies, brand and company.
  • Support all social HR related activities and sustainability program to ensure the compliance of location to corporate social & environmental policy, standards and requirements.
  • Develops structure for offering experiential development opportunities to eligible associates or positions.
  • Under the guidance of onsite HRBP and the talent Development COE, this position will participate in the talent review process, succession planning and any other programs relevant to strategic planning from a talent development and retention perspective.


  • Remains current with new labor legislation, court decisions and government regulations in order to keep abreast of legal developments. 
  • Performs any reasonable request as assigned.

Generic Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources).  College degree and/or relevant experience typically required.

Specific Candidate Profile


  • Bachelor’s degree in Human Resources, Business Administration, or similar discipline or related experience.


  • One to Two years of progressive HR Generalist experience.
  • Experience as a generalist in various aspects of Human Resources, including Compensation, Mexico’s Federal Labor Law, and Compliance, Talent Management and Talent Acquisition, with experience in Associate Relations/Work Environment issues.
  • Experience in Vacation Ownership, Hospitality / Tourism or Vacation Ownership Sales and Marketing preferred.
  • International PHR or SHRM – CP certification preferred.

Skills & Attributes

  • Proven ability to apply excellent written and verbal communication skills.
  • Proven ability to collaborate and resolve issues and influence without position authority.
  • Proven ability to function as a team player who works with credibility, and professionalism.
  • Proven ability to quickly build rapport and trust.
  • Proven ability to provide strong coaching and skills.
  • Proven ability to maintain a high degree of confidentiality and integrity in dealing with sensitive information.
  • Develops and maintains effective relationships with a broad group of stakeholders in order to foster trust and influence key decisions.
  • Proficiency with Microsoft 365 products, including Word, Excel, PowerPoint, and SharePoint.
  • Analyzes and assesses situations to find effective solutions; creative problem solver; engages in fixing the problem; makes decisions using data.
  • Ability to manage and administer a broad range of tasks including resolving complaints, counseling managers and employees on the interpretation of policies and procedures and concurrent complex tasks.
  • Delivers result under difficult conditions and demonstrate balanced judgment under pressure.
  • Makes decisions in a timely manner, sometimes with incomplete information, ensuring all deadlines are met.
  • Possesses strong organizational skills and ability to manage multiple tasks developing and using systems to organize and keep track of information.
  • Integrates and balances priorities, work activities and resources for the benefit of multiple key stakeholders.
  • Ability to be an active learner enhancing professional and business growth through the acquisition of knowledge and experiences; proven ability to challenge organizational norms and accepted thinking to improve effectiveness.
  • Knowledge of principles and practices of human resources management.
  • Evaluates and remains current of business trends and HR trends to modify strategies.
  • Ability to prepare written reports, correspondence, and presentations to site leaders as required.
  • Knowledge of information technology, including hardware and software applications, used in the Human Resources function.
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace (Spanish/English).
  • Demonstrated ability to seek out and implement process improvements.
  • Demonstrates self-confidence, energy, and enthusiasm.
  • Understands how to manage in a culturally diverse work environment.
  • Ability to interact with all levels of associates and management.
  • Ability to occasionally travel Domestic / International.
  • Manages time well and works in a fast-paced, rapidly changing environment.

Ability to maintain physical condition and stamina appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned office equipment, and other duties as assigned.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

Job Requirements

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