Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Job Summary:
The Membership Advisor will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.
Job Responsibilities:
- Handle in-bound calls within stipulated service levels
- Assist customers in vacation planning and worldwide hotels reservations through the systems
- Assist in resolving customer care issues and handle customer enquiries.
- Takes responsibility for call logs and documentation into the system
- Optimize booking opportunities and promote customer retention and loyalty.
- Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
- Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved.
- Meet up with members for one on one program education (by appointment only) on a ad-hoc basis
Job Requirements:
- Candidate must possess at least a Diploma or higher.
- At least one year of working experience in the related field is preferred
- Experience with travel related system (Marsha, TimeshareWare) will be an advantage
- Customer service oriented
- Good Communication Skills
- Excellent telephone etiquette, good written and verbal communication skills
- Ability to multi-task and work independently with minimal supervision
- Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook
- Applicants must be willing to work on weekends and Public Holidays when scheduled to
- Willing to work on rotating shift
- Required language(s): Candidate must be fluent in English and Mandarin, in order to communicate with mandarin speaking members and customers
