Membership Advisor (English & Japanese Speaking) at Singapore Boon Siew Office with Marriott Vacations Worldwide - Career Site

Date Posted: 5/20/2018

Job Snapshot

Job Description

MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)

Where Dreams Come True


We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, The Ritz-Carlton Destination Club and Grand Residence Club by Marriott. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!

We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team at our Singapore Regional Office.

By joining the MVCI big family, an attractive package awaits you:

  • Discounted worldwide holiday accommodation
  • Multi-cultural work environment;
  • Attractive salary and benefits package;
  • Firm commitment to the development of careers.
  • Supportive, Professional and Fun working environment

MEMBERSHIP ADVISOR (ENGLISH & JAPANESE SPEAKING)

(BASED IN SINGAPORE)

This rolewill be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

Responsibilities:

  • Handle in-bound calls within stipulated service levels
  • Assist customers in vacation planning and worldwide hotels reservations through the system
  • Assist in resolving customer care issues and handle customer enquiries.
  • Takes responsibility for call logs and documentation into the system
  • Optimize booking opportunities and promote customer retention and loyalty.
  • Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
  • Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved.
  • Meet up with members for one on one program education (by appointment only) on a ad-hoc basis

Requirements:

  • Candidate must possess at least a Diploma or higher.
  • 1 year of working experience in the related field is preferred
  • Experience with travel related system (Marsha, TimeshareWare) will be an advantage
  • Customer service oriented
  • Good Communication Skills
  • Excellent telephone etiquette, good written and verbal communication skills
  • Ability to multi-task and work independently with minimal supervision
  • Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook
  • Applicants must be willing to work on weekends and Public Holidays when scheduled to
  • Willing to work on rotating shift
  • Required language(s): Candidate must be fluent in English and Japanese, in order to communicate with native speakers based in Japan.

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

We regret that only short-listed candidates will be notified.