Marketing Supervisor - Jakarta in IDJKT at Marriott Vacations Worldwide

Date Posted: 11/17/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

JOB SUMMARY

Assists the Marketing Manager with managing day-to-day activities related to Linkage & In-house. Aids in the development of the overall competence and performance of the marketing workforce. Assists the Marketing Manager in various activities including recruiting, selecting, training, motivating, rewarding, coaching, managing conflict, and managing the performance of marketing executives. Helps analyze data and reports in order to monitor tour flow and team/unit performance. Under supervision of and at the direction of the Marketing Manager, develops, recommends, and implements solutions to increase the number of tours generated. Builds and maintains relationships with sales management and the sales force. As needed by the Marketing Manager, communicates marketing strategies and solutions to the sales force. Assists the Marketing Manager with other duties as directed.

Supervises the Marketing Executives and aids in the development of overall competence and performance of the marketing executives to ensure a positive owner/guest experience for the Sales and Marketing operation. 

Assist management in recruiting, training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

CORE WORK ACTIVITIES

Assists Management

  • Assist the Marketing Manager with the recruitment, supervision, roster scheduling and training of the marketing executive staff. 
  • Partner with the Marketing Manager to establish work schedules, and review requests for PTO from team members.
  • Provide complete and accurate tracking of all key business indicators related to the Department.
  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  • Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
  • Participate in associate performance appraisals.
  • Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
  • Evaluate current processes and suggest improvements.

Quality Assurance/Quality Improvement

  • Monitor the performance of others to ensure adherence to quality expectations and standards.

Policies and Procedures

  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

Communication

  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Provide assistance to coworkers, ensuring they understand their tasks.

Working with Others

  • Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.  Develop and maintain positive and productive working relationships with other employees and departments.
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Actively listen to and consider the concerns of other employees, responding app

Safety and Security

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Physical Tasks

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Other

  • Demonstrates total understanding of the culture and processes of the organization.
  • Manages time effectively to punctually attend daily team meetings, training sessions, and customer/owner appointments.
  • Improves sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Customers, Owners).
  • Participates in formal training sessions offered by management team.
  • Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to enable customer relationship building.
  • Assists in the development and mentoring of other Telesales Executives as requested.
  • Understands and abides by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).
  • Performs other duties as assigned.

COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS

Leadership

  • Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
  • Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values.
  • Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

Building and Contributing to Teams

  • Driving for Results - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
  • Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions.
  • Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Generating Organizational Talent and Capability

  • Organizational Capability - Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives. Diagnoses capability needs; recruits and evaluates potential employees; emphasizes retention; champions talent management.
  • Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Personal Expertise

  • Applied Learning - Seeking out and making the most of learning opportunities to improve performance of self and/or others. Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback.
  • Business Acumen - Understanding and utilizing business information (e.g., Associate, Guest/Customer Satisfaction, Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Basic Competencies

​- Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).

- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

- Writing - Communicating effectively in writing as appropriate for the needs of the audience.

  • Functional Job Family Competencies

- Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities.

- Marketing and Sales - Knowledge of Marketing and Sales concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.

- Marketing and Sales and Operations - Ability to understand the business needs and basic concepts of Marketing and Sales and Resort Operations in order to build a positive and collaborative working relationship.

CHECK OUT OUR SIMILAR JOBS

  1. Sales Manager Jobs
  2. Office Manager Jobs