Manager of Engineering in Westin Nanea Ocean Rsrt Villas at Marriott Vacations Worldwide

Date Posted: 6/25/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

JOB SUMMARY

Assists the Engineering Management Team managing all engineering/maintenance operations, including maintaining the building, grounds and physical plant with attention towards safety, security and asset protection. Assists in managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues.


CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years’ experience in the engineering and maintenance or related professional area; technical training in HVAC-R (Heating, Ventilation, Air Conditioning and Refrigeration) /electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1-year experience in the engineering and maintenance or related professional area; technical training in HVACR/electrical/plumbing.


CORE WORK ACTIVITIES

Managing Engineering Operations and Budgets

• Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.

• Ensures regulatory compliance to facility regulations and safety standards.

• Assists in managing and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.

• Develops specifications and requirements for service contracts and administers such contracts to support building needs.

• Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.

• Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.

• Develops a long-term plan for preventative maintenance and asset protection and overseeing execution of plan.

• Develops project plans in accordance with renovation or new construction needs.

• Contacts contractors for bids and supervising construction to ensure timely completion of projects within budgetary guidelines.

• Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.

• Ensures fire crew has complete understanding of all procedures, equipment and alarms.

• Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.

• Conducts guest room and public area inspection to ensure guest satisfaction.

• Inspects and evaluates the physical condition of facilities to determine the type of work required.

• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.

• Selects and orders or purchasing new equipment, supplies, and furnishings.

• Manages parts and equipment inventory.
 

Maintaining Property Standards

• Ensures building and equipment licenses and certifications are current.

• Maintains property life safety systems (firefighting equipment, sprinkler systems and alarm systems).


Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.

• Strives to improve service performance.


Conducting Human Resources Activities

• Participates in interviewing and hiring of team members with the appropriate skills.

• Uses all available on the job training tools to train new associates and provide follow-up training as necessary.

• Communicates performance expectations in accordance with job descriptions for each position.

• Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

• Ensures associates understand Company, Resort and Departmental expectations and parameters.

• Ensures associates are cross-trained to support successful daily operations.

• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.

• Schedules associates to business demands and tracks associate time and attendance.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

• Observes service behaviors of associates and provides feedback to individuals.

• Ensures associate recognition is taking place on all shifts.

• Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.

• Participates in associate progressive discipline procedures.

• Reviews associate satisfaction results.
 

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to working within new work structures, processes, requirements or cultures.

• Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.

• Integrity: Maintaining and supporting social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles.

• Leading Through Vision and Values: Leading through vision and values.

• Problem Solving and Decision Making - Identifying and understanding issues, problems and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with our core values.
 

Managing Execution

• Building and Contributing to Teams - Participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
 

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with our core values to always go above and beyond and do the right thing.

• Fostering Inclusion: Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute.
 

Generating Talent and Organizational Capability

• Organizational Capability - Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives.

• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
 

Learning and Applying Professional Expertise

• Business Acumen - Understands and utilizes business information to manage everyday

• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific challenges.

  • Repairing — Repairing machines or systems using the needed tools.
  • Tools and Equipment - The ability to properly and safely operate, maintain, clean, and store various types of hand/power tools, machines, and motor equipment.
  • Technical Instructions/Blueprints - The ability to read and understand technical instructions, schematics, and blueprints (e.g., electrical schematics, building blueprints).
  • Maintenance and Repair - Skill and knowledge in Maintenance and Repair including carpentry, internal surfacing, building repair, electronics, painting, and plumbing.
  • Safety and Personal Protective Equipment - Knowledge of the lock out tag out process and the personal protective equipment (PPE) safety process required (e.g., ear plugs, gloves, respirators, safety glasses) for a given work activity, and correct ways to use the lock out tag out and PPE equipment.
     

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.


Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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