Manager, Condo Owner Administration in Marriott's Ko Olina Beach Club at Marriott Vacations Worldwide

Date Posted: 6/28/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Position Summary 

As a member of the professional staff, contributes specialized knowledge and skill in COA Management to support team and/or department objectives. Generally works under limited supervision or within well-established guidelines as the subject matter expert in Association Management to complete routine tasks and special projects. 

Specific Job Summary 

The Manager of Association Governance is the first line of support for resort management regarding COA matters and is responsible for limiting exposure of the Management Company and associations for failure to comply with state statutes and association documents by ensuring timely and accurate filing of regulatory reports on behalf of the Management Company and associations. Responsible for identifying legal requirements to provide information to Owners, i.e., audited financial statements, maintenance fee budgets, minutes of meetings, notices of meetings. Subject matter expert on association governing document compliance and brand standards. Working knowledge of ownership and maintenance weeks. Reviews and ensures documents for new associations are in compliance with Corporate approved standards. Responsible for timely and complete turnover of control from the Developer to the Association as required. 

Responsible for creating, implementing and facilitating on-going training programs for MVCI Leadership Orientation and Association Management training. Advanced knowledge on parliamentary procedure. Oversee preparation of Board and Annual Meeting Calendar, Board listings, Association mailing timelines, Meeting Minutes, Management Agreement summaries, and other documents as assigned. 

Work with resort management to facilitate Board of Directors elections, including the nomination process, preparing and mailing the Notice of Annual Meeting and Limited Proxy, monitoring quorum and voting tabulations. Partner with the resort staff to proofread and distribute Association newsletters. 

Generic Expected Contributions 

  • Performs the following types of basic tasks: analysis, auditing, budgeting, forecasting, programming, research, report generation, and software integration.
  • Responds to, solves and makes decisions on standard/routine business requests with limited risk.
  • Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
  • Assists more senior associates in achieving business results by: 

- utilizing technical knowledge and skills to enhance business processes. 

- establishing priorities for self and, where appropriate, others.

- allocating own time effectively to meet goals in a manner that does not disadvantage other associates or groups.

- contributing to department/unit budget as appropriate (i.e., input, following guidelines, etc).

  • Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
  • Performs other duties as appropriate. 

Specific Expected Contributions 

  • Strategic consultant to resort management on Association matters including Board and Annual Meeting management, meeting minutes, maintaining official records, and document and statutory requirements
  • Facilitates training for resort management on association processes and Standard Operating Procedures
  • Review and provide input for all new Association documents by partnering with MVCI Legal department
  • Research requirements and prepare summaries of all Association documents and Management Agreements.
  • Maintains official record for all managed master file for all Associations
  • Subject matter expert for all statutory requirements for all managed Associations
  • Working knowledge of regulatory requirements for all managed Associations
  • Understand the requirements and coordinate turnover of Association as required
  • Maintain the improvement and population of the Association Governance timeline
  • Provide specific information to the MVCI Law Department to assist in the development of the master information sheet for each new resort
  • Plan and manage individual resort calendar for statutory requirements, e.g., mailings, meetings, Board information
  • Provide guidance on parliamentary procedures for Association meetings
  • Develop the Limited Proxy based on governing documents and statutory requirements for all managed associations
  • Partner with resort management to continuously evaluate, recommend and implement methods to improve association management processes
  • Special projects as assigned
  • Maintain professional licenses by completing continuing education, as required 

Generic Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

  • Maintains high quality standards
  • Offers practical solutions to problems
  • Has an overall business perspective and understanding
  • Effectively interfaces with different levels of the organization and in group situations
  • Has appropriate self-confidence and assertiveness
  • Professional appearance
  • Effective written and verbal communicator 

Specific Candidate Profile  

  • Licensed Community Association Manager (Hawai'i) required (within 6 months of hire)
  • Notary license required (within 6 months of hire)
  • National Certification for Community Association Managers (NBC-CAM) Certified Manager of Community Associations (CMCA) certification (within 12 months of hire)
  • Applicable association manager's license by state, where required
  • College graduate or equivalent work experience in resort operations, association governance or association management

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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