Luggage Service Agent in Marriott Vacation Club® at The Empire Place© at Marriott Vacations Worldwide

Date Posted: 9/11/2019

Job Snapshot

Job Description

JOB SUMMARY

This person is providing a warm and friendly welcome every single member to Marriott Vacation Club AT The Empire Place. Assisting our Members Luggage delivery in a polite, efficient and friendly manner. Be aware of Safety and Security Prevention when member would like to experience the local taxi service.

JOB SPECIFIC TASKS

  • It is a commitment that associate will follow the company policy under the topic
  • " Incentive " that associate could not be able to deal with the third party or vendors by recommending our Club Members to experience the service and associate get commission directly from the vendors or Third party. Termination process will be offered to those who fails for this policy.
  • Report at work on time in the uniform provided, ensuring a neat and tidy appearance according to the associate handbook
  • To have a complete knowledge of the Club Residence product, services and facilities.
  • Assisting Lounge Service Agent at the Club Lounge at all time.
  • Communicating with our Club Members in a professional Manner with a with professional and Polite way.
  • To develop a close and harmonious working relationship with all Club Residence Sections.
  • Attending training sessions as required, and joining with Monthly Department meetings as required.
  • Anticipating guest need and handle guest inquiries in a professional manner.
  • Report all the incidents to Lounge Service Supervisor and make a necessary note
  • Have a complete knowledge of Club Residence's policy and procedures.
  • Report health/safety and security hazards to Lounge Service Supervisor or LP
  • Ensure all guest luggage is handled in a professional and safe manner.
  • Ensure safe lifting practices of the luggage are followed.
  • Ensure that the vehicle's Plate number took by the members upon arrival and departure was logged into the log booked.
  • Welcoming every single member in front of the Club Lounge in a professional manner with Thai hospitality " Wai "
  • Confirming with all members upon arrival of the number of luggages and lead the member to Club Lounge for Checking in Process
  • Recommend and assist the Club Members for a Parking Area when required.
  • Handle and deliver guest messages and faxes in an efficiency , timely manner per LSOP.
  • It is a must that to Ring The Bell in front of the Member Apartment before entering into the room
  • Be aware at all time whenever using the master room key and elevator key- please refer to LSOP of Master room key and Elevator Key.
  • Providing a service in calling a local taxi for the Club Members, and every single service make sure that the taxi plate number is logged and put into the log book for a further necessary follow up.
  • Upon the club Member checking out, while loading the luggage into the Taxi/Car's Truck make sure that the number of luggage was confirmed with the member before our club member entering into the car and the plate number of car is logged for the further follow up.
  • Providing a Club Residence's facilities information to Members upon arrival, explaining the value of apartment key and the elevator key systems.
  • Well understand and be able to demonstrate of how to operate for all electronic appliances provided in each apartment ie. Washing Machine, Brower, Iron and Board, Coffee maker, Toaster, Electric Stove.
  • Checking stock for all office suppliers including guests stationery, and make sure that it is balance for the par stock and making a report to Lounge Service Supervisor to re-order once more stock is needed.
  • Taking as an important issue in handling with Member's room Key and Elevator Key
  • ( Please refer to Room Key's Procedure and Elevator Key's procedure )
  • Taking as a commitment with the company that all associates will keep a personal data of our Club Residence Members as a confidential.
  • Always showing an active & enthusiastic appearance to our members once requires and always providing some optionals for any kind of recommendation.
  • Make sure that the luggage storage is always maintained and well look at all time.
  • Providing Tuk Tuk Service for our Club Members to and from Chong Non Sri BTS Station. ( N/A )
  • Assisting Lounge Service Agent for arrival room preparation set up, such as Fruits and Welcome Packs.
  • Follow and behave the performance according to the Company Standard and Policies.
  • Build up and maintaining a good relationship with co-owner of the building while handling with Member's Luggage be aware by not using the luggage Trolleys into the Guest's elevator.
  • Plus any others extra tasks which is related to the position that might be assigned by either Lounge Service Supervisor or Management.

EVALUATION PROCESS

By Whom : Lounge Service Supervisor

Frequency : Standard: Mid-year review with a full performance review in December annually.

Criteria : Accuracy, timeliness, attitude and overall performance

Standards : Quality/quantity of work reliability/dependability.

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