Japanese bilingual Internet Communication Asia Pacific in Salt Lake City Call Center at Marriott Vacations Worldwide

Date Posted: 6/21/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, mail, internet request or in person. Identify owner reservation needs, check availability of owner occupy reservations, and find alternative dates or accommodations if needed. Verify all reservation information with callers to ensure accuracy and explain guarantee and cancellation policies. Answer owner questions about property facilities, services, and surrounding areas. Provide assistance to owners with additional travel plans and vacation ownership usage options. Resolve owner service recovery issues (e.g., complaints, reservation errors). Input and access data in computerized systems by entering correct information into proper fields. Perform quality checks to balance and address red flags in the reservation systems.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To answer all correspondence concerning Marriott Vacation Club, MVC Destinations, Asia pacific, and the Marriott Frequency or Loyalty programs, by email or letter and other methods within the designated turnaround time so as to assure every customer is satisfied. 

  • Fluent in English and Japanese (written/oral communication) -- required.
  • Full-Time
  • Current hours of operation: Monday - Friday 6:45am - 6:00pm and Saturday 6:45am - 3:15pm
  • $14 per hour - paid training
  • Training is Monday -- Friday
  • Class begins August 12th.
  • Resume and cover letter required

** Those working the closing shift may be required to stay until the phone lines are cleared and all customers have been helped.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.