Housekeeper Room Attendant in The Ohia at Marriott Vacations Worldwide

Date Posted: 1/10/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Objective & Summary

Ensure Guests are treated hospitably, accurately, and efficiently.  Provide guests with service that anticipates their needs.  Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper. Help maintain smooth transfer of clean rooms and promote the cleanliness of public space.

Essential Functions

  • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  • Clean assigned guest rooms by priority.
  • Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
  • Empty trash containers and recycling bins.
  • Remove all dirty terry and replace with clean par to designated layout.
  • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower, walls, bathtub, shower curtain and floor.
  • Replace dirty bed linen and make up bed with clean linen.
  • Replace laundry bags and slips.
  • Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
  • Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
  • Realign furniture to floor plan.
  • Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
  • Check under bed(s), chairs and sofa for debris and remove if present.
  • Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
  • Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
  • Inspect condition of amenities in desk, drawers and guest service directory, replace designated amounts at proper locations in room
  • Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
  • Vacuum throughout entire room and spray room with deodorizer.
  • Update status of rooms cleaned on assignment sheet.
  • Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
  • Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
  • Clean and replenish the coffee maker set.
  • Handle guest complaints, ensuring guest satisfaction.
  • Report any damages or maintenance problems to your supervisor.
  • Knowledgeable of hotel fire and emergency procedures.
  • Adhere to Lost and Found policy including key control.
  • Successful completion of the training process.
  • Other essential room cleaning duties as operations change in the future.

Secondary Job Functions:

  • Make up cribs and rollaway beds.
  • Stock cleaning supply closets.
  • All other miscellaneous responsibilities as assigned and deemed appropriate by management.

Qualification Standards

Essential:

Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision. Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public.

Desirable:

Prior guest relations training. Knowledge of proper equipment usage. High School graduate or equivalent vocational training.



Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.