Guest Service Agent in MVC Pulse, San Francisco at Marriott Vacations Worldwide

Date Posted: 10/1/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

POSITION SUMMARY

Processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secures payment; activate/reissue room keys. Assign rooms for upcoming arrivals & ensure rates and assignment match market codes, document exceptions. Verifies/adjusts billing for guests. Communicates to appropriate staff when guests are waiting for an available room. Advises guest of messages. Clears departures in computer system. Coordinates with Housekeeping to track room status and guest concerns. Files guest paperwork or documentation. Pro-actively manage guest and owner stay expectations through Pre-Arrival contact with all expected arrivals via email and/or phone regarding room assignments, requests and destination inquiries.

Runs and checks daily reports, contingency lists, and credit card authorization reports. Supplies guests with directions and information. Answers, records, and processes all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arranges transportation for guests/visitors, through Property Management System and workorder tracking system. Assumes responsibility of bank by securing bank for the full duration of shift. Processes all payment types, vouchers, paid-outs, charges, and provide change, ensuring ample payment authorization for all guest folio balances. Notifies Loss Prevention/Security of any reports of theft. Communicate all requests to housekeeping, engineering, and other departments as required. Ensure all request from pre-arrival emails or phone calls are responded to and noted in the Property Management System. 

Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position requires membership in Teamsters Union Local No. 856 if hired.

"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."

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