Front Desk Clerk in Park Royal Miami at Marriott Vacations Worldwide

Date Posted: 3/10/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

PARK ROYAL MIAMI BEACH hotel is now hiring a Front desk clerk

MUST BE WILLING TO ROTATE SCHEDULES. BILINGUAL SPANISH AND ENGLISH IS REQUIRED.
Previous experience as a front desk agent is a must. Experience as a night auditor a plus.
 * Knowledge of Excel is a PLUS.
Bilingual Spanish English is a must as 90% of our guests are Spanish speakers.

Essential duties and responsibilities for this position would include but are not limited to:


-Must be willing to work weekends, all shifts and some holidays

Responsibilities


• Greet, register, and assign rooms to guests.
• Contact housekeeping or maintenance staff when guests report problems

• Make and confirm reservations.
• Issue room keys.
• Keep records of room availability
• Post charges
• Compute bills, collect payments, and make changes for guests.
• Record guest comments or complaints.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies.
• Plan, schedule or supervise the work of other employees.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
Knowledge of Word and Excel is required for the job.
• Assists in training of new associates and maintain constant training of agents.
• Works with desk agents to balance at the end of shift and ensures completion of shift checklist.
• Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

FOR FULL-TIME POSITION BENEFITS FULL PACKAGE OFFERED, 401K, LIFE INSURANCE, MEDICAL, DENTAL.



Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.