Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Job Summary
- To deliver high levels of customer service to both increase and retain Interval International’s French membership base.
- To promote all company products and services by maximizing all sales opportunities.
KEY RESULT AREAS:
- Deliver levels of sales and service which are consistent with quality standards.
- Maintain comprehensive knowledge of company and departmental products, policies and procedures so that member awareness is increased and the system operates effectively.
- Educate and guide members on how to effectively utilize their membership benefits and exchange services.
- Offer alternatives and counsel members observing inventory restrictions and limitations when possible, but using initiative within corporate guidelines in the interests of enhancing members’ satisfaction.
- Process exchange confirmations, Getaways, membership sales.
- Meet and exceed individual productivity targets on call handling for confirmations and renewals.
- Handle and take ownership of each call seeing through to solution with Supervisor assistance if necessary.
- Maintain good communication with members and staff at all levels and undertake all dealings with members that reflect the higher standards of customer service.
- Handle all calls from Interval members.
- Telemarketing outbound calls to be made in order to maintain and increase the membership base.
- Manage database of members having placed requests by using system-generated reports to assist in enhanced searching to achieve members’ confirmed bookings.
- Ensure contact is made with members every 30 days if their request is not fulfilled.
- Promote the products of Internal Travel where applicable so that members can make a seamless transfer to complete their needs.
- Ad-Hoc proofreading of company literature.
- Perform any other related duties as required.
Skills and Abilities
Essential: French (mother tongue) and English language skills
Clear speaking voice and excellent telephone etiquette
Keyboard skills:
Attention to detail, Written ability to enter notes in the systems clearly and concisely.
- Self motivation
- Interpersonal skills
- Ability to work on own initiatives
- High standard of customer service
- Computer literacy
- Must be able to work shifts, overtime, weekends and holidays
- Must be able to remain calm and courteous in emotionally charged or stressful situations
Desirable: Other European Languages
Experience
Essential: Customer service experience, Basic geographical knowledge, Sales experience, Travel background
Desirable: Call Center experience
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
