French Vacation Advisor in Interval International Kendall Corporate Office at Marriott Vacations Worldwide

Date Posted: 2/4/2021

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary

  • To deliver high levels of customer service to both increase and retain Interval International’s French membership base. 
  • To promote all company products and services by maximizing all sales opportunities.

KEY RESULT AREAS:

  • Deliver levels of sales and service which are consistent with quality standards.
  • Maintain comprehensive knowledge of company and departmental products, policies and procedures so that member awareness is increased and the system operates effectively.
  • Educate and guide members on how to effectively utilize their membership benefits and exchange services.
  • Offer alternatives and counsel members observing inventory restrictions and limitations when possible, but using initiative within corporate guidelines in the interests of enhancing members’ satisfaction.
  • Process exchange confirmations, Getaways, membership sales.
  • Meet and exceed individual productivity targets on call handling for confirmations and renewals.
  • Handle and take ownership of each call seeing through to solution with Supervisor assistance if necessary.
  • Maintain good communication with members and staff at all levels and undertake all dealings with members that reflect the higher standards of customer service.
  • Handle all calls from Interval members.
  • Telemarketing outbound calls to be made in order to maintain and increase the membership base.
  • Manage database of members having placed requests by using system-generated reports to assist in enhanced searching to achieve members’ confirmed bookings.
  • Ensure contact is made with members every 30 days if their request is not fulfilled.
  • Promote the products of Internal Travel where applicable so that members can make a seamless transfer to complete their needs.
  • Ad-Hoc proofreading of company literature.
  • Perform any other related duties as required.

Skills and Abilities

Essential:      French (mother tongue) and English language skills

                       Clear speaking voice and excellent telephone etiquette

Keyboard skills:

                             Attention to detail, Written ability to enter notes in the systems clearly and concisely.

  •         Self motivation
  •         Interpersonal skills
  •         Ability to work on own initiatives

  • High standard of customer service
  • Computer literacy
  • Must be able to work shifts, overtime, weekends and holidays
  •  Must be able to remain calm and courteous in emotionally charged                  or stressful situations

Desirable:   Other European Languages

Experience

Essential:   Customer service experience, Basic geographical knowledge, Sales experience, Travel background 

Desirable: Call Center experience



Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture