Document Processor in Westin Kierland Villas at Marriott Vacations Worldwide

Date Posted: 12/30/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and customer service experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests at Marriott® hotel properties to promote the Marriott Vacation Club Destinations® Program. As a Vacation Sales Concierge, you will offer hotel guests financial incentives in exchange for learning about our points-based ownership product.

What you will do?   

  • Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
  • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
  • Promote awareness of brand image internally and externally.
  • Gather materials and assemble information packages (e.g., brochures, promotional materials).
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
  • Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
  • Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.  
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.


Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.