Director of Food & Beverage in Westin Kaanapali Ocean Resort at Marriott Vacations Worldwide

Date Posted: 2/7/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

CANDIDATE PROFILE 

Education and Experience

  • High school diploma or GED; 6 years experience in the Food and Beverage, culinary, event management, or related professional area.

    OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the Food and Beverage, culinary, event management, or related professional area.

CORE WORK ACTIVITIES

Leading Food and Beverage/Culinary Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others.
  • Advocates sound financial/business decision making; demonstrates honesty and integrity.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
  • Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
  • Ensures regular, on-going communication occurs in all areas of department (e.g., pre-meal briefings, staff meetings, regular departmental meetings).
  • Establishes and maintains open, collaborative relationships with direct reports and entire Food & Beverage team.
  • Develops site’s Food and Beverage operating strategy aligned with the brand’s business strategy and leads its execution.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their performance, knowledge and skills.
  • Stays aware of market trends and introduces new Food and Beverage products and services to meet or exceed customer expectations.
  • Generates increased revenue and maintains a competitive position in the market.

    Developing and Maintaining Food and Beverage/Culinary Goals

  • Sets expectations and holds Food and Beverage leadership team accountable for demonstrating desired service behaviors.
  • Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
  • Makes recommendations for CAPEX funding of Food and Beverage equipment and renovations in accordance with brand business strategy.
  • Works with Food and Beverage leadership team to identify areas of concern and develops strategies to improve the department’s performance.
  • Establishes challenging, realistic and obtainable goals to guide department’s operation and performance.

    Developing and Maintaining Budgets

  • Develops and manages overall site Food and Beverage budget.
  • Monitors the department’s actual and projected sales to ensure financial goals are met or exceeded while identifying and addressing opportunities.
  • Ensures cash control and liquor control policies are in place and followed by all related associates.
  • Focuses on maintaining profit margins without compromising guest or associate satisfaction.

    Ensuring Exceptional Customer Service

  • Reviews findings from comment cards and guest satisfaction results with the Food and Beverage team and ensures appropriate corrective action is taken.
  • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
  • Shares plans and implements corrective action based on comment cards and guest satisfaction results with property leadership.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on quality and service levels. 
  • Responds effectively to and handles guest problems and complaints.
  • Empowers associates to provide excellent customer service. 
  • Ensures leaders and associates understand service expectations and parameters.
  • Reviews comment cards and guest satisfaction results with leaders and associates. 
  • Facilitates the development and implementation of corrective action plans.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.

Managing and Conducting Human Resource Activities

  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Coaches and supports Food & Beverage leadership team to effectively manage wages, Food & Beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
  • Hires Food & Beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
  • Ensures expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
  • Brings issues to the attention of Senior Leaders or Human Resources as necessary.
  • Coaches team by providing specific feedback to improve performance.
  • Participates in interviewing and hiring of team members with the appropriate skills.
  • Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
  • Ensures associates understand Company, Resort and Departmental expectations and parameters.
  • Ensures associates are cross-trained to support successful daily operations.
  • Establishes and maintains open, collaborative relationships with associates and ensures leaders do the same.
  • Schedules associates to business demands and tracks associate time and attendance.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
  • Ensures associate recognition is taking place on all shifts.
  • Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
  • Participates in associate progressive discipline procedures.
  • Reviews associate satisfaction survey results and implements appropriate action plans.

    Additional Responsibilities

  • Informs and/or updates the executive team, peers and subordinates on relevant information in a timely manner.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Analyzes food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
  • Orders and purchases equipment and supplies.


Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.