Director of Food & Beverage in Westin Kaanapali Ocean Resort at Marriott Vacations Worldwide

Date Posted: 2/7/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.


Education and Experience

  • High school diploma or GED; 6 years experience in the Food and Beverage, culinary, event management, or related professional area.


  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the Food and Beverage, culinary, event management, or related professional area.


Leading Food and Beverage/Culinary Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others.
  • Advocates sound financial/business decision making; demonstrates honesty and integrity.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
  • Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
  • Ensures regular, on-going communication occurs in all areas of department (e.g., pre-meal briefings, staff meetings, regular departmental meetings).
  • Establishes and maintains open, collaborative relationships with direct reports and entire Food & Beverage team.
  • Develops site’s Food and Beverage operating strategy aligned with the brand’s business strategy and leads its execution.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their performance, knowledge and skills.
  • Stays aware of market trends and introduces new Food and Beverage products and services to meet or exceed customer expectations.
  • Generates increased revenue and maintains a competitive position in the market.

    Developing and Maintaining Food and Beverage/Culinary Goals

  • Sets expectations and holds Food and Beverage leadership team accountable for demonstrating desired service behaviors.
  • Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
  • Makes recommendations for CAPEX funding of Food and Beverage equipment and renovations in accordance with brand business strategy.
  • Works with Food and Beverage leadership team to identify areas of concern and develops strategies to improve the department’s performance.
  • Establishes challenging, realistic and obtainable goals to guide department’s operation and performance.

    Developing and Maintaining Budgets

  • Develops and manages overall site Food and Beverage budget.
  • Monitors the department’s actual and projected sales to ensure financial goals are met or exceeded while identifying and addressing opportunities.
  • Ensures cash control and liquor control policies are in place and followed by all related associates.
  • Focuses on maintaining profit margins without compromising guest or associate satisfaction.

    Ensuring Exceptional Customer Service

  • Reviews findings from comment cards and guest satisfaction results with the Food and Beverage team and ensures appropriate corrective action is taken.
  • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
  • Shares plans and implements corrective action based on comment cards and guest satisfaction results with property leadership.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on quality and service levels. 
  • Responds effectively to and handles guest problems and complaints.
  • Empowers associates to provide excellent customer service. 
  • Ensures leaders and associates understand service expectations and parameters.
  • Reviews comment cards and guest satisfaction results with leaders and associates. 
  • Facilitates the development and implementation of corrective action plans.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.

Managing and Conducting Human Resource Activities

  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Coaches and supports Food & Beverage leadership team to effectively manage wages, Food & Beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
  • Hires Food & Beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
  • Ensures expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
  • Brings issues to the attention of Senior Leaders or Human Resources as necessary.
  • Coaches team by providing specific feedback to improve performance.
  • Participates in interviewing and hiring of team members with the appropriate skills.
  • Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
  • Ensures associates understand Company, Resort and Departmental expectations and parameters.
  • Ensures associates are cross-trained to support successful daily operations.
  • Establishes and maintains open, collaborative relationships with associates and ensures leaders do the same.
  • Schedules associates to business demands and tracks associate time and attendance.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
  • Ensures associate recognition is taking place on all shifts.
  • Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
  • Participates in associate progressive discipline procedures.
  • Reviews associate satisfaction survey results and implements appropriate action plans.

    Additional Responsibilities

  • Informs and/or updates the executive team, peers and subordinates on relevant information in a timely manner.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Analyzes food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
  • Orders and purchases equipment and supplies.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.